COMPANY OVERVIEW

Harmony Voyages is an exciting, innovative Tour Operator with a unique blend of experience that helps us create our special brand of festivals and music themed holidays that operate under our ‘Costa Festival’ holidays brand.
A Costa Festival music festival holiday, or Harmony Voyages cruise, equally share a high-quality travel experience combined with excellent, professional live musical performances. You could say, Harmony Voyages is a hybrid business - part festival organiser, part travel agent/tour operator with the customer right at its heart.
We are passionate about delivering an unforgettable experience and are now looking to grow our dynamic team.
This is a superb opportunity and a unique role for someone with the relevant experience and even more so, for someone with a passion for travel and music combined, to join our team.
The role is a key customer facing role, promoting our programme of UK and overseas events and festivals. Our core demographic is the 50+ market so an understanding of selling to this client base will be an advantage.
We are a small team and you will be working closely alongside colleagues in sales and marketing as well as the company directors.
You will be encouraged to take ownership of your own work and drive sales via our existing customer database along with an active involvement in targeting new customers through external promoting via attendance at various UK music festivals.
You will be expected to have a demonstrable level of skill and understanding of travel booking systems, with a willingness to learn and develop as we have our own bespoke booking system that is unique to Harmony Voyages.

SUMMARY

As a Travel Advisor at Harmony Voyages, you will play a key role in crafting memorable travel experiences for our clients. Based in Clitheroe, this position is integral to our mission of delivering exceptional service and personalised travel solutions for all our customers.

JOB DESCRIPTION – YOU WILL:

• Offer advice about a range of, Worldwide and European travel destinations including but not limited to all our festival holidays and cruises.
• Handle enquiries and resolve any issues that may arise during the booking process.
• Directly deal with customer enquiries via the telephone, email and/or face to face.
• Tailor-make holiday itineraries for independent enquiries when applicable.
• Build strong relationships with clients to understand their travel preferences.
• Participate in FAM trips to increase product knowledge.
• Maintain an up-to-date knowledge of sector specific offers and destinations.
• Be comfortable offering advice on an array of destinations.
• Provide a concierge service to customers, booking trips, airport lounges, car parking, extended stays etc.
• Maintain a customer focused approach, offering exceptional service.
• Be comfortable dynamic packaging ATOL bonded product.
• Participate in travel social events.
• Use personal knowledge and experience to add value to the sales process, building and costing itineraries to meet clients’ requirements.
• Ensure that sales potential is maximised on all calls.
• Make and process bookings with accuracy and attention to detail.

REQUIREMENTS

• Proven experience in the hospitality or travel industry is preferred but not essential.
• Strong communication skills to effectively interact with clients.
• Ability to work independently as well as part of a team.
• Excellent organisational skills and attention to detail.
• Passion for travel and helping others create memorable experiences.
  The ideal candidate will be from a travel agent or a tour operator background with proven track record.
  Attractive salary, with commission and bonus. All equipment needed to perform your duties will be provided.
  The role is primarily based out of our Clitheroe office, but will involve some travel, mainly to UK and European destinations. Therefore, as well as the right to work in the UK, you must possess a current passport, be able and willing to travel several times per year, sometimes at short notice.

Please refer the Job description for details