Director of Product Experience & Engagement, EverConnect – REMOTE
We are seeking an innovative and strategic Director of Product Experience & Engagement to own the UI, UX, and conversion performance of our internal platform. This role combines the creative vision of a product design leader with the analytical mindset of a CRO specialist and the storytelling skills of a product marketer.
You will lead end-to-end product experience and design strategy from user journey mapping to interface design—while driving measurable improvements in engagement, conversion, and product-led growth (PLG). The ideal candidate has experience designing complex B2B or B2C workflow platforms (e.g., Airtable, Monday.com), integrates AI into design thinking, and thrives at the intersection of product design, growth strategy, and customer experience.

PRODUCT EXPERIENCE & DESIGN LEADERSHIP

• Own the platform’s end-to-end UI/UX strategy, ensuring designs are visually compelling, highly usable, and optimized for conversion.
• Define, document, and optimize user journeys that support adoption, retention, and cross-sell opportunities.
• Apply AI-forward design principles to streamline workflows, enhance personalization, and improve efficiency.

EXPERIENCE

• 7+ years of experience in UI/UX design, product design leadership, or digital experience strategy and execution.
• Proven track record designing and optimizing workflow-based platforms (B2B SaaS or B2C marketplaces).
• Demonstrated success in driving conversion rate improvements and PLG initiatives.