Evergreen : Technical Support Engineer (NCG FY'26) at Cohesity

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Problem Solving, Customer Service, Networking, Windows, macOS, Linux, Scripting, Automation, TCP/IP, DNS, DHCP, VPNs, Firewalls, Routers

Industry

Software Development

Description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture. Want to join the leader in AI-powered data security? Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we’re encouraged to think big and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical support engineer is a technical support role within the Cohesity support organization. The position is based in our local support centre in Bangalore, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team! How you'll spend your time here: Work with Cohesity customers to provide timely resolution to technical issues. Use available tools to investigate and troubleshoot technical challenges. Document all customer interactions, including investigation steps, troubleshooting actions, and resolutions. Collaborate closely with Cohesity engineering and account management teams. Apply sound judgment in selecting methods and techniques to deliver effective solutions. Ensure the best possible customer experience at all times. Manage workload to resolve customer issues within agreed timelines. Contribute to the development of reusable self-service resources for future incidents. Create and maintain knowledge base articles. We would love to talk to you if you have many of the following: Currently pursuing a degree in Computer Science, Information Systems, or related field, graduating in 2026. Strong troubleshooting and problem-solving skills – ability to diagnose and resolve technical issues quickly. Familiarity with operating systems such as Windows, macOS, and Linux. Understanding of networking basics – TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches. (Optional but valuable) Knowledge of basic scripting & automation using PowerShell, Bash, or Python. Data Privacy Notice for Job Candidates: For information on personal data processing, please see our Privacy Policy. Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing. Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location. Join our talent community and receive the latest Workday news, content, and be first in line for new job opportunities. At Cohesity, we’re an ambitious team of builders and go-getters. We’re passionate while staying committed to always doing the right thing for our customers. Hear what Cohesians love most about our fast-paced, collaborative culture. Hybrid work at its finest. Whether you work from one of our global offices, a remote environment, or some combo of the two, your colleagues will be close collaborators. No matter where we are, we innovate together. Learn more You belong here. At Cohesity, we believe everyone deserves to be heard, celebrated, and empowered. We invite you to bring your authentic self to work. Learn more

Responsibilities

Provide timely resolution to technical issues for Cohesity customers and document all customer interactions. Collaborate with engineering and account management teams to ensure the best possible customer experience.