EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
We are looking for an Account Manager to focus on the growth and expansion of our current EMHware customer base. This role will be focused on selling to existing customers, including cross-selling our partner solutions and upselling our revenue cycle management (RCM) offering. The Account Manager’s portfolio of business will scale in time, as our outbound Sales Team welcomes new customers into EMHware.

BASIC QUALIFICATIONS

• A post-secondary degree/diploma in business, marketing, or a related field or equivalent education is required
• Minimum of 4+ years of experience in account management, client services, or a similar role is required
  (Ideally within the software or social services sectors).

Other Qualifications

• Fluent speaking French and English
• Experience using CRM Technology (SF, Pipedrive, Monday.com, HubSpot)
• Experience with Knowledge Base technology (Nitric Infor, Soho, Confluence)
• Experience using a customer support ticketing platform (Zendesk, JIRA, Freshdesk)
• Demonstrated success in managing and growing a book of business, preferably within a startup environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
• Results-oriented approach with a track record of meeting or exceeding revenue targets.
• Knowledge of the not-for-profit social services sector in Canada including funding models and understanding of software development and deployment processes is a plus.
• Proven ability to work collaboratively in a fast-paced, dynamic environment.
• Passion for customer success and a genuine desire to deliver exceptional service.

Please refer the Job description for details