EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
This is where you come in!
As a Customer Support Specialist, you will work as part of a dedicated and focused global support team. You’ll deliver a fast, professional, high-quality and authentically human support experience to our customers. We will be there on the sidelines working together to cheer on our customers as they seek to master the Timely platform to make their businesses successful.

• You will communicate by phone, email, chat and social media, and enjoy the challenge of delivering solutions over these channels. Confidence in live troubleshooting over the phone is a must, as the majority of our interactions take place via calls.
• Putting your detective hat on to ask questions, investigate a problem and find a solution comes naturally to you. You are confident in navigating the ambiguity of not knowing all the answers but using your troubleshooting and questioning skills to lead you to the cause of the problem.
• You’ll help identify opportunities to demonstrate additional value of the Timely platform to our customers and don’t settle for the status quo; you focus on continuous growth and look for ways to improve how we can deliver support at Timely.
• You understand what it means to go the extra mile and empower our customers to use technology every day to run their businesses. As a team, we understand that we succeed by working together, using our initiative and learning from each other.