Position Title: Eviction Prevention Worker
Position Type: Full-time contract, 8 months (Leave of Absence coverage), Unionized position.
Work Schedule: Monday to Friday, 9:30 a.m. to 5:00 p.m., with occasional evenings and weekends as required.
Position Start Date: Sept 8, 2025
Compensation: $32.82 per hour, including applicable pay equity.
Benefits: Pension plan included.
Application Deadline: August 31st, 2025.
Reports to: Eviction Prevention Supervisor.

SUMMARY:

The Eviction Prevention Program helps tenants at risk of homelessness by providing immediate, intensive, and short-term support to sustain their tenancies. Staff work directly with housing providers and other relevant service providers, such as the Landlord and Tenant Board and income maintenance programs, to stabilize housing situations. Services are delivered using a Housing First approach.
The EPIC Worker provides immediate, intensive support to tenants at risk of eviction, working collaboratively with housing providers, legal clinics, and social service agencies. This role requires expertise in housing stability, conflict resolution, and community resource navigation, with an emphasis on preventing homelessness through rapid intervention and long-term sustainability planning. The role requires extensive knowledge and experience in housing work, conflict resolution, and mediation. Given the urgency and complexity of each case, the worker must have a strong understanding of community resources and the ability to develop comprehensive case plans to salvage tenancies and create long-term sustainability plans. In urgent cases—such as when a tenant has received a sheriff’s order—the worker may need to act immediately, prioritizing these cases to prevent homelessness.
The successful candidate must have a current valid Ontario driver’s licence and use of a vehicle for work. A current police check is required. This position is a unionized position.

QUALIFICATIONS:

• Post-secondary degree or diploma in Social Work or a related field, or an equivalent combination of education and experience.
• Minimum of three years’ experience providing intensive case management services to clients with complex needs, particularly those who were previously homeless or at risk of homelessness.
• Strong knowledge of community resources and referral pathways to effectively support clients.
• Excellent oral and written communication skills for client interactions, advocacy, and documentation.
• Understanding of issues affecting vulnerable tenants, including housing insecurity and systemic barriers.
• Comprehensive knowledge of the Rent Bank program, Eviction Prevention, Housing Stabilization Fund (HSF) and its appeal process, Landlord and Tenant Board procedures, Ontario Works, and Ontario Disability Support Program (ODSP).
• Proficiency in assessment, case management, advocacy, and negotiation to effectively support clients in crisis.
• Competence in Microsoft Word, Outlook, Excel, and data reporting programs for documentation and reporting.
• Ability to work independently and collaboratively within a team, with strong time management skills.
• Flexibility to work evenings and weekends as needed to meet client needs.
• Highly organized and task-oriented, with the ability to manage multiple priorities.
• Familiarity with community resources and social services to provide comprehensive support.
• Valid G licence, access to a reliable vehicle for work-related travel.
• A clear Vulnerable Sector Police Check is mandatory.
  We thank all applicants for their interest in this position; however, only those applicants selected for interview will be contacted.
  Albion Neighbourhood Services is committed to a healthy workplace that is reflective of the diverse community we serve. We strongly encourage applications from: racialized persons, Indigenous persons, persons with disabilities, persons of diverse sexual orientations or gender identities, among other equity seeking groups. We are committed to inclusive and barrier free hiring and will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with applicable legislation. In order to ensure the equal and fair assessment of all job applicants, applicants are asked to make any accommodation request in advance

• Provide responsive, client-centered case management services tailored to each individual or household’s unique needs and complex challenges.
• Deliver trauma-informed, non-judgmental, and anti-oppressive support, grounded in Housing First principles.
• Conduct in-person services, including home visits, accompanying clients to service providers, and offering support outside regular hours, including evenings and weekends when necessary.
• Assist clients in developing personalized action plans to achieve long-term housing stability.
• Receive service referrals from the program supervisor identified by the City.
• Implement rapid, wraparound, and short-term case management strategies to prevent evictions and sustain tenancies.
• Support capacity building by guiding individuals and households through system navigation within community and government agencies.
• Establish and maintain relationships with housing providers, including landlord outreach and engagement.
• Educate and support clients on their rights and responsibilities under the Residential Tenancies Act and other relevant housing legislation.
• Conduct post-intervention follow-ups at three months or as required to ensure housing stability.
• Participate in City committees and working groups as needed.
• Schedule and document client appointments in Microsoft Calendar and share updates with management personnel.
• Compile, maintain, and report program data, including activity records and program outcomes, as required.
• Perform other related duties as assigned.