Job Advert
This role is all about impact. With a focus on external – customers and stakeholders alike, you will support us to evolve what we do, how we do it, and ensure we always focus on why we do it to maximise the impact we have for our communities.
You’ll help us tell the story too, ensuring the impact we make is celebrated and shared with our customer, colleagues and partners across all our areas of operation - ensuring Acis is known for the impact we make, positioned as a leader in the sectors we work in and that we’re ready for growth. That’s why you’ll have a love for words, an appreciation for numbers and an even greater energy to bring the two together to tell our story to those who need to know it.
Through leading our projects you’ll ensure they connect to each other, to achieving our vision, and most importantly delivering for our customers. In this area you’ll strive to provide creative solutions to challenging problems, deliver pace, energy and enthusiasm, ensuring we provide excellent services, a brilliant customer experience and foster strong relationships along the way.

• You understand growth comes from a reputation of delivering quality services with care, ensuring customer experience remains a top priority at all times. But you have one eye on how we can develop new services to provide an even bigger impact for our communities.
• You understand the importance of telling the story, you are proud of the impact we make in our communities and can’t wait to share it with others.
• Evidencable experience of embedding culture, change and excellent customer experience across complex group structures
• You love to ask “why”, channelling your inner five-year-old, and this is closely followed by “how” and “what next?” You’re here to ensure we understand what the numbers tell us and what that means for us.
• Stakeholder engagement or reputation management will be things you’ve done extensively, but leading, defining and driving these at pace, with constantly changing priorities due to external factors will come naturally to you.
• Confident in reporting and presenting to executive leaders and our group board
• Able to prepare high level reports detailing performance against, delivery and outcome-based targets
• Strong project management skills ensuring innovative and evolutionary projects are delivered on time and to budget - providing governance, leadership and support throughout
• Your target driven with a strategic focus on how to get there. You’re not afraid to admit when something’s not working and you’ll think outside the box to find the solution - but you won’t stop until you have found what works
• A relationship builder at heart. You need to be comfortable being out and about in the business, working with people at all levels to gather information. Persuasiveness will be your hidden skill and being comfortable in challenging are all essential in this role.
• Storytelling, report writing, presenting numbers and analysis in different ways will be bread and butter to you. But you’re just as comfortable verbally presenting reports to executive and senior leaders, and board committees.