Description
If you’re eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Beverage Supervisor at the Grand Geneva Resort & Spa, you will provide managerial support, training and leadership for the restaurant operations. Your leadership will ensure seamless operations and memorable guest experiences.
Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family, and tradition. We have a strong sense of tradition, and we’re looking to create a strong, bright future - a future that includes you.

ABOUT US:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Grand Geneva Resort & Spa is an equal opportunity employer

WHAT WILL YOU BE DOING?

Lead a grand team as our new Beverage Supervisor:

• Execute banquet operations including food and beverage promotions, customer service and inventories
• Lead the Front of the House staff in training the following: banquet standards, wine service and customer service
• Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
• Maintain banquet inventory, cleanliness, food rotation and menu consistency.
• Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry
• Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
• Attends meetings during shifts.
• Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.
• Performs daily tasks, including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
• Perform other duties as assigned.

WHAT DO YOU BRING TO THE ROLE?

• The ideal candidate will possess a strong background in beverage supervision/management to include training and cost control
• One year previous bartending and serving experience required.
• Food supervision experience is a plus as this position will supervise associates in both the food and beverage outlets.
• Bartender’s certificate required. Must be at least 18 years old to serve or pour alcohol.
• Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
• Passionate about hospitality and customer service driven.
• Pride in your work by creating positive energy, excitement and fun.
• Able to develop camaraderie with team members.
• Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
• Ability to maintain composure and remain pleasant under high pressure situations
• Ability to work a flexible schedule including days, nights, weekends and holidays.