EVP Head of Service Delivery, Alpha Platform & Software at State Street Corporation - United States

Burlington, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

412500.0

Posted On

07 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Delivery, Strategic Leadership, Transformation Management, Operating Model Optimization, Investment Operations, Risk Management, Stakeholder Management, Change Management, Process Optimization, Automation, Commercial Acumen, Executive Relationship Management, Global Team Leadership, Service Delivery Excellence, Governance, CRD Knowledge

Industry

Financial Services

Description

We are seeking a senior leader to head Alpha Client Delivery, overseeing strategic client delivery across CRD and associated Alpha services, with accountability for end-to-end front-to-back operational and technology delivery. The role will lead complex client implementations, transformation initiatives, and operating model optimization programs, ensuring scalable, efficient, and client-centric delivery outcomes across global markets. Key responsibilities include: • Leading end-to-end client delivery across Alpha, CRD, operations, and technology delivery functions • Driving large-scale transformation, change management, and operating model redesign initiatives to enhance scalability, efficiency, and client experience • Partnering closely with Global Delivery, Operations, Technology, Product, and Relationship Management teams to ensure seamless execution and alignment • Overseeing front-to-back operational readiness, governance, risk management, and service delivery excellence • Acting as a senior escalation point for strategic clients and ensuring high levels of client satisfaction and retention • Driving process optimisation, automation, and continuous improvement initiatives across the operating model • Building strong executive relationships with clients and serving as a trusted partner on strategic delivery and transformation priorities • Leading and developing high-performing global teams across delivery, operations, and transformation functions The ideal candidate will bring deep experience across investment operations, client delivery, and transformation within financial services, with strong knowledge of CRD, Alpha platforms, front-to-back operating models, and global delivery frameworks. This is a highly strategic leadership role requiring strong execution capability, commercial acumen, stakeholder management, and the ability to lead large-scale operational and technology change in a complex global environment. Head of Alpha Client Delivery We are seeking a senior leader to head Alpha Client Delivery, overseeing strategic client delivery across CRD and associated Alpha services, with accountability for end-to-end front-to-back operational and technology delivery. The role will lead complex client implementations, transformation initiatives, and operating model optimisation programs, ensuring scalable, efficient, and client-centric delivery outcomes across global markets. Key responsibilities include: • Leading end-to-end client delivery across Alpha, CRD, operations, and technology delivery functions • Driving large-scale transformation, change management, and operating model redesign initiatives to enhance scalability, efficiency, and client experience • Partnering closely with Global Delivery, Operations, Technology, Product, and Relationship Management teams to ensure seamless execution and alignment • Overseeing front-to-back operational readiness, governance, risk management, and service delivery excellence • Acting as a senior escalation point for strategic clients and ensuring high levels of client satisfaction and retention • Driving process optimisation, automation, and continuous improvement initiatives across the operating model • Building strong executive relationships with clients and serving as a trusted partner on strategic delivery and transformation priorities • Leading and developing high-performing global teams across delivery, operations, and transformation functions The ideal candidate will bring deep experience across investment operations, client delivery, and transformation within financial services, with strong knowledge of CRD, Alpha platforms, front-to-back operating models, and global delivery frameworks. This is a highly strategic leadership role requiring strong execution capability, commercial acumen, stakeholder management, and the ability to lead large-scale operational and technology change in a complex global environment. Salary Range: $300,000 - $412,500 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement

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Responsibilities

Lead end-to-end strategic client delivery and operational technology delivery for Alpha and CRD services. Drive large-scale transformation, operating model redesign, and process automation to enhance scalability and client satisfaction.