EVS Patient Ambassador at HHS, LLC

Midlothian, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

16.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Advocacy, Service Recovery, Communication Skills, AIDET, Reporting, Trend Monitoring, Team Collaboration, Customer Service, Organization, Attention To Detail

Industry

Facilities Services

Description

Location: Bon Secours St Francis Medical Center Pay Rate: Hourly - Hourly Plan, 16.00 USD Hourly Work Shift: Based on facility's needs (United States of America) Job Description We’re looking for friendly, compassionate team players to join our housekeeping team! Manage and support the patient satisfaction program (HCAHPS). Act as a liaison between the housekeeping (EVS) department, nursing, and other departments to provide excellent care for all patients. Responsibilities Patient Advocate Wage: $16/hour to be adjusted later Part Time positions available Weekend Shifts available Background check, drug screen, and proof of employment eligibility required Location: St Francis Medical Center, Midlothian VA Responsibilities Monitor patient satisfaction scores and assess action plans for improvement Provide department leadership with weekly reports and a detailed review Create reports, monitor trends, and implement action plans Round on patients to assess satisfaction and set service expectations Perform service recovery as needed to resolve issues Assist department leadership in training and reinforce communication skills (AIDET) with team members Collaborate with the guest services department to align action items to improve patient satisfaction Assist team members and management as needed to help the department operate efficiently Qualifications Must be at least 18 years old Communicate effectively and work well in a team environment Friendly, outgoing, and engaging personality Excellent professional written and verbal communication skills Organized with an eye for detail Must practice good personal hygiene, be neatly groomed, and be in uniform GED or high school diploma Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare) Benefits We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities. Paid Time Off Medical Dental 401K Short Term Disability Voluntary Life Safety Incentive Program Important to Know Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S. Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. About HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. What We Do: We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

Manage the patient satisfaction program (HCAHPS) and act as a liaison between the housekeeping department and nursing staff. Monitor satisfaction scores, perform service recovery, and implement action plans to improve patient care.