EVS Supervisor - Full Time - 3rd Shift at Northfield Park Racino

Northfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

44000.0

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Scheduling, Employee Coaching, Cleanliness Standards, Compliance Training, Customer Service, Conflict Resolution, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Organizational Skills, Interpersonal Communication, Time Management, Attention To Detail, Reporting

Industry

Description

Description Primary Purpose: The Environmental Services Supervisor is responsible for leading and supporting EVS staff to ensure high standards of cleanliness, safety, and guest satisfaction across all assigned areas. Principal Duties & Responsibilities Responsible for supervisory duties for team of environmental Services (EVS) employees. Assist with scheduling, coaching, counseling, discipline and training of employees. Manage employee questions and guest concerns to ensure all department procedures, policies, and service standards are being adhered to during shift. Provide direction and support to achieve the highest cleanliness standards in the Casino, Public Areas, Offices and other required areas. Conduct daily inspections, briefings and team updates: meet with employees as needed for training, coaching, and facilitating required compliance training. Prepare end of shift report and manage any property maintenance issues with facilities. Consistently offer professional, friendly and engaging service. Assist with other administrative and operational functions in collaboration with department leadership. Required for All Jobs Performs other job-related duties as requested Proof of eligibility to work in the United States Requirements Education High School Diploma or GED Required Work Experience 1+ year of previous supervisor experience Required 6+ Months of prior EVS related experience Preferred Additional Requirements Experience with general cleaning in a similar five-star/five-diamond resort environment. Preferred Knowledge, Skills and Abilities Ability to effectively communicate in English, in both written and verbal forms. Ability to make sound decisions immediately without supervision. Ability to read and write proficiently to evaluate reports and correspondences. Perception and awareness of individual needs and the ability to handle all situations calmly and professionally. Ability to multi-task and work well in a fast paced, team-oriented environment. Basic knowledge computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine. Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail. Effective listening abilities with strong judgment skills. Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts. Maintain a professional, neat and well-groomed appearance adhering to company standards. Physical Requirements Balancing Bending Carrying __pounds Clear speech - simple Climbing Distant vision Flexibility - upper body Flexibility - lower body Hearing/Listening Kneeling Lifting Near vision Normal vision Pushing/Pulling Sitting Standing - 5 hours minimum Stooping Walking Work Environment While performing the duties of this job, the associate is required to work within the selected work environments. Communication Confined area Contacts Exposure to dust / dirt Exposure to fumes / odors Extreme cold Extreme heat Fast pace Hazardous conditions - Chemicals Indoors Noise levels Office conditions Smoke Wet/Humid Mental Requirements While performing the duties of this job, the associate is required to work within the selected mental requirements. Analytical Comprehension Crisis incidents Customer service Decision making Fatigue High pressure Judgment Long hours Math skills - basic Memorization Organization Perception Reading - simple Repetition Safety hazards Tight deadlines Writing - simple

Responsibilities

Lead and support EVS staff to maintain high cleanliness and safety standards across the casino and public areas. Manage scheduling, employee training, and guest concerns while coordinating maintenance issues with facilities.