(EWR) Sr. Supervisor, Cabin Services at United Ground Express

Newark, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Coaching, Employee Relations, Customer Service, Staff Scheduling, Problem Solving, Leadership, Analytical Thinking, Interpersonal Skills, Organization, Planning, MS Office, Union Management, Operational Oversight, Safety Compliance

Industry

Airlines and Aviation

Description

What to expect: The EWR Senior Supervisor is responsible for oversight of UGE personnel, ensuring compliance with all operational, safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. How you will make an impact: * Provide coaching and direction to the station personnel to achieve or exceed performance expectations. * Ensure compliance with all safety requirements. * Set a positive example for the station team members to ensure excellent customer service. * Maintain a positive work environment, strong employee relations and collaborative relationships. * Demonstrate a calm demeanor during periods of high volume or irregular operations. * Schedule and monitor daily work assignments to ensure proper staffing levels while delivering a superior level of customer service. * Ensure all employees are properly trained and understand their assigned duties * Ensure any injuries, incidents, accidents, and/or customer service issues are properly reported and processed. * Ensure the operation functions in a safe, caring, dependable and efficient manner at all times. * Perform other duties as assigned. What you will bring: Required Experience, Qualifications & Skills: * High School Diploma and previous supervisory experience * Ability to work independently * Ability to work in a dynamic, fast paced operational environment * Analytical thinking, goal-directed leadership and service-oriented performance * Strong communication and interpersonal skills * Strong problem solving skills and drive for excellence * Organization and planning skills * Strong leadership skills with the ability to motivate and coach others * Experience supervising Union represented work group preferred * Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid) * MS Office applications * Must have flexible schedule availability to cover a 24 hour per day 7 day per week operation including weekends and holidays as assigned * Must be able to stand, lift, bend, push, and pull for extended periods of time, lift up to 70 lbs. and work outside in all types of weather conditions Preferred Experience, Qualifications & Skills * Experience supervising Union represented work group preferred. Location The successful candidate is expected to live in the (EWR) area. Relocation assistance is available. Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024 [https://ual.sharepoint.com/:b:/r/sites/UGETalentAcquisitionLandingPage/TA%20Resources/TA%20Resources/Forms/Internal_Candidate_Eligibility_Form.2025.pdf?csf=1&web=1&e=eFzeAy] Total Rewards: Salary will be competitive and commensurate with experience. As a UGE employee you’ll receive the following: * Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network. * Discount Program: 20% off for flight tickets with United Airlines * Vacation, Sick Time, and Floating Holidays * Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance * Flexible Spending Accounts, Long Term Disability, * 401(k) * Paid Training * Paid parking or transportation assistance * Participation in the UGE annual incentive plan ADA Specifications * Repetitive motions that may include the wrists, hands, and/or fingers * Ability to operate a computer to enter and retrieve data * Ability to lift up to 70lbs on a consistent basis * Ability to pass all pre-screening clearances (including fingerprinting, a background check, and drug screen) * Ability to communicate and interact with others in the English language, both oral and written UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTQ United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. EWR Newark Liberty International Airport

Responsibilities

Oversee UGE personnel to ensure compliance with operational, safety, and quality standards at the EWR station. Manage daily work assignments, provide coaching to staff, and maintain a positive work environment to deliver superior customer service.