THE REQUIREMENTS

Qualifications & Experience

• Bachelor’s degree in Education, Business Administration, Public Policy, or a related field.
• 3+ years of experience in insurance industry training, education administration, and/or regulatory compliance.
• Experience conducting research, analysis, reporting, and process improvement initiatives.
• Strong understanding of adult learning principles and continuing education frameworks.

Assets

• Experience working with regulatory bodies.
• Knowledge of instructional design or curriculum development.
• Familiarity with Alberta’s Insurance Act and CE requirements for insurance professionals.

Employment is conditional on a clear criminal record check at the cost of AIC.

Skills & Competencies

• Strong customer service orientation with a commitment to providing responsive, professional, and solution-focused support to internal and external stakeholders.
• Ability to interpret and apply legislation, regulations, policies, standards, and procedures consistently and objectively.
• Strong analytical and critical thinking skills with the ability to research issues, assess risks, and develop practical recommendations.
• Exceptional attention to detail and commitment to accuracy, consistency, and quality.
• Strong organizational and project coordination skills with the ability to manage multiple priorities and competing deadlines.
• Experience handling confidential and sensitive information with discretion and professionalism.
• Excellent written communication skills for policies, procedures, reports, and stakeholder correspondence.
• Strong verbal communication and interpersonal skills with the ability to build collaborative relationships and navigate challenging conversations professionally.
• Commitment to continuous improvement and enhancing programs, processes, and stakeholder experience.
• Proficiency in Microsoft Office and experience working with databases, examination systems, or other business applications.

WHAT WE OFFER

We offer a collaborative and enjoyable work environment and a chance to make a difference in the lives of Albertans. Experience the exceptional benefits of working with us, including:

• Comprehensive benefits package, including health and dental.
• Generous health and wellness spending account.
• Secure your future with up to 7% RRSP employer matching.
• Generous vacation time, starting at three weeks plus December closure.
• Possibility for up to two hybrid work days per week once probation is completed.
• Additional employee discounts and perks available.
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