Examinations Administrator at Durham University

Durham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Digital Skills, Problem Solving, Time Management, Administrative Services, Teamwork, Customer Service, Data Management, Attention To Detail, Advice And Guidance, Professional Development, Record Management, Education Experience, Microsoft 365, Office Environment

Industry

Higher Education

Description

The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department The Examinations and Assessment Team oversee the planning, scheduling and administration of centrally run exams and the publication of results. They sit within Student Registry, one of five offices in the Student and Academic Services Directorate, which provides a professional administrative support service to staff, students and potential students at Durham University. The Academic Registrar is the Head of the department and is responsible to the Chief Operating Officer for its management. The following services fall under the remit of the Academic Office: · Academic Registrar’s Office · Curriculum, Learning and Assessment · Student Immigration and Funding · Student Recruitment and Admissions · Student Registry All the services are based at either the Palatine Centre or Mountjoy Centre in Durham City. The Examinations Administrator is a member of the Examinations and Assessment Team and has a key role in the organisation of exam arrangements for students who require assessment adjustments for reasons of disability. Other key duties include processing examination papers for printing and production of exam results. The duties of the post also include assisting in the general organisation of examinations and providing advice to members of staff in academic departments. Working in conjunction with other members of Student Registry, the Examinations Administrator provides a high-quality service for students, staff and external customers. The Student and Academic Services Directorate operate a hybrid working model with the opportunity to split working at home and in the Student Registry office, which is in the Palatine Centre, South Road, Durham. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: • You’ll receive 27 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 39 days. The University closes between Christmas and New Year. • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. • Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. • We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • We offer all staff the opportunity to take part in volunteering activities to make a difference to the local community. • Our family friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). • If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications to IT skills, courses and apprenticeships. • We offer generous pension schemes with varying contribution amounts to help you plan for your future. Discover more about our total rewards and benefits package here. Durham University is committed to equality diversity, inclusion and values Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply To be considered for this role, here are the skills/experience we’re looking for: Qualifications/Experience 1. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics or equivalent experience. 2. Experience of working in a busy office environment delivering front line administrative services. 3. Experience of managing time to meet deadlines and working under pressure without compromising on quality. Skills/Abilities/Knowledge 4. Good spoken and written communication skills. 5. Good digital skills including experience in using digital devices and apps including Microsoft 365 applications. 6. Committed to continuing professional development. 7. Ability to solve problems and resolve straightforward issues yourself and as part of a team. 8. Ability to provide advice and guidance to a range of colleagues and customers. Desirable Criteria 9. Previous experience of working in education, particularly higher education 10. Previous experience of working with a record management system How to apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. Where there are desirable criteria we would also urge you to provide any relevant evidence. Please don’t forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points during the process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails What you are required to submit: • A CV • A covering letter, including a skills matrix with practical examples which shows how you meet all of the criteria within the Person Specification Contact details If you would like to have a chat or ask any questions about the role, Peter Laskey (peter.laskey@durham.ac.uk) would be happy to speak to you. Typical Role Requirements Here are the kind of activities that you’ll be asked to undertake and ways in which you’ll be expected to operate. Service Delivery · Show a commitment to equality, diversity and inclusion, and the University’s values. · Ensure that all individual exam arrangements are reflected accurately and consistently across all exam-related IT systems. · Provide an excellent and timely service to our students, your colleagues and external customers. · Use your experience and problem-solving skills to resolve routine issues relevant to your role and provide information and updates to help your team find solutions. · Collect, organise and record data and information accurately and provide reports as required. · Promote positive wellbeing arrangements which benefit you and your team. · When carrying out your role, use and apply relevant professional and regulatory standards e.g. data protection, when managing data. · Apply standard professional and recognised regulatory procedures to accurately process, check and reconcile anomalies within examinations data. · Use standard office-based devices and applications such as Microsoft 365 applications, Banner student records system and departmental web apps to deliver services. · Update guidance on standard operating procedures followed by the team. Teamwork · Resolve queries and respond to requests for information and advice and bring any complex issues to the attention of more experienced team members. · Help your team organise and provide administrative services that support key activities undertaken within Examinations and Assessment your service and contribute to team planning activities. · Help your team ensure that products and services are adapted in response to feedback and to meet changing demands. Communication/Liaison · Work closely with the Disability Service to approve and process examination concessions for students who require assessment adjustments. · Seek feedback from stakeholders on their requirements from your service to ensure that their reasonable expectations are being met. · Record information and respond to queries which you receive. · Liaise with colleagues to ensure that services are being delivered in an efficient and collaborative way. · Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Responsibilities

The Examinations Administrator will organize exam arrangements for students requiring assessment adjustments and process examination papers for printing. They will also assist in the general organization of examinations and provide advice to academic staff.