The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised, proactive and experienced Examinations Coordinator to support the delivery and development of our overseas MRCPCH Clinical examinations.

This is an exciting opportunity to play a key role in coordinating the preparation and delivery of clinical examinations internationally, working with examiners, candidates, colleagues and external stakeholders to ensure examinations are delivered effectively and to a high standard.

Reporting to the Overseas Clinical Examinations Manager, you will work as part of the Overseas Clinical Examinations team, coordinating examiner processes, supporting complex candidate cases and contributing to the ongoing development and quality assurance of our examinations. You will also provide day-to-day guidance and supervision to Examinations Administrators, acting as a point of escalation for more complex queries and operational issues.

You will work closely with colleagues across the College, including the Head of Clinical Examinations, Senior Examiners and the DCH team, contributing to projects and improvements that support the continued development of the MRCPCH and DCH qualifications.

Key responsibilities include:

• Coordinating the operational delivery of overseas MRCPCH Clinical examinations, working with colleagues and stakeholders to ensure effective and timely examination delivery

• Providing day-to-day guidance, supervision and escalation support to Examinations Administrators, helping resolve complex queries and operational issues

• Coordinating examiner lifecycle processes, including recruitment and appointment, retirement, inactivity, membership requirements and refresher training

• Supporting the recruitment and onboarding of examiners and Examiner Elects, including coordinating recruitment processes, introductions and Overseas Examiner training

• Managing examiner feedback processes, including compiling and sharing feedback with Senior Examiners and coordinating feedback on examination scenarios

• Working with the Scenario Coordinator and Senior Examiners to support the review, development and quality assurance of examination scenarios

• Managing complex candidate cases, including reasonable adjustments, refund requests, complaints, appeals and reviews of marks

• Providing guidance and support on examiner expenses and finance queries, escalating more complex matters where appropriate

• Co-administering the MRCPCH Clinical Examinations Committee, supporting the effective organisation and administration of meetings

• Supporting process development and quality assurance across overseas clinical examination delivery, identifying opportunities for improvement and contributing to their implementation

• Maintaining appropriate records and ensuring file management and retention processes meet relevant requirements

• Providing operational and administrative support, including marksheet processing, scanning and other examination-related administration

• Working with the Head of Clinical Examinations and DCH Administrator to support the development and implementation of the DCH examination review

• Providing flexible support during examination periods, including occasional travel within and outside London, overnight stays and some out-of-hours or weekend working

Essential skills and experience include:

• Experience coordinating complex administrative or operational processes, managing multiple activities and deadlines to a high standard

• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of internal and external stakeholders

• Excellent stakeholder management and customer service skills, with the ability to build effective relationships and manage sensitive or challenging situations appropriately

• Experience handling complex or sensitive queries, using sound judgement to resolve issues or escalate them when necessary

• Ability to exercise discretion when handling confidential information and communicate difficult messages with diplomacy and tact

• Excellent organisational and planning skills, with the ability to prioritise a varied workload, manage competing deadlines and respond effectively to changing priorities

• Ability to interpret and apply policies, procedures and guidance consistently, using sound judgement when dealing with complex or unusual circumstances

• Experience contributing to projects and service development, identifying opportunities for improvement and supporting the implementation of changes

• Strong problem-solving skills and a pragmatic approach to resolving issues and adapting to changing circumstances