EXAMINING CLERK at SHELBY COUNTY GOVERNMENT

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clerical Work, Bookkeeping, Data Processing, Statistical Work, Customer Service, Attention to Detail, Microsoft Excel, Office Equipment Operation, Sales Tax Laws, Motor Vehicle Laws, Document Evaluation, Communication Skills, Organizational Skills, Multi-tasking, Business English, Math Skills

Industry

Government Administration

Description

Position Summary Works under general supervision to perform specialized clerical work in organizing, analyzing, processing, and maintaining operating, financial, statistical, and other specialized reports and records for departmental functions. Pay Grade: 45 Salary Commensurate with Experience and Education Minimum Qualifications * Four (4) years of experience in appropriate clerical, bookkeeping, data processing, or * statistical work; AND * High school diploma or possess a GED; OR * Three (3) years of appropriate clerical, bookkeeping, data processing, or statistical work experience; and one (1) year of college study (30 semester hours or 36 quarter hours). * Experience working in a motor vehicle department is preferred. * PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED. Duties and Responsibilities * Examines processed applications for motor vehicle titles and registrations to assure all fees and sales tax has been calculated correctly in compliance with Tennessee Laws * Checks for accuracy of information entered from supporting documents by Title Clerks. * Makes any/all corrections to paperwork and computer systems (county and state) as required. * Utilizes a complex on-line computer system to issue titles, replacement titles, corrected titles and note liens. * Determines, based upon knowledge of Motor Vehicle Laws, which titles will be issued and * which title applications should be forwarded to the Department of Safety for further consideration. * Provides exceptional customer service while greeting customers, answering questions * concerning departmental policies, procedures and work functions. * Answers questions for customers; dealerships; and lien holders to clear suspended transactions, issues titles on these transactions, and mails titles to proper parties. * Collects fees and other required monetary charges related to department specific services and processes, and fees for the issuance of lost titles and noting of liens. * Maintains and balances cash drawer and sorts, files and maintains control records. * Writes letters to customers or lien holders when an application must be suspended, explaining the procedures to take in order to issue the title. * Receives titles that have been returned by mail and forwards to the Department of Revenue, receives Lost/Replacement Title Applications and issues titles. * Performs other related duties as required or directed. KSAs * Knowledge of plate classes {personal, commercial, handicap, bus, zone, etc.} for accurate plate issuance. * Possesses a thorough understanding of sales tax laws/regulations to accurately calculate due amounts. * Ability to evaluate documents to determine its authenticity {driver’s license, passport, consulate card, power of attorney & titles, etc.} to prevent fraudulent transactions. * Ability to retain state laws and departmental processing procedures that apply to motor vehicle Title and registration * Ability to thoroughly communicate and explain laws and procedures to the public clearly, concisely, and effectively verbally and in writing with courtesy and tact. * Must be focused, attentive to detail, and able to multi-task. * Must have basic knowledge of Microsoft Excel and have basic business computer skills. * Knowledge of Business English and math. * Ability to plan, organize, and maintain an even flow of work. * Knowledge of modern office practices, procedures, and equipment; skilled at operating office equipment. Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.

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Responsibilities

The Examining Clerk examines processed applications for motor vehicle titles and registrations to ensure compliance with Tennessee laws. They also provide customer service, answer inquiries, and maintain accurate records.