DESCRIPTION

To provide administrative support to a busy Exams team and the wider Student Administrative team as required, including but not limited to the management of recording and distributing certificates to students, preparing materials for examinations and assessments, data inputting, and assisting with general office duties.
The post-holder will frequently act as the first point of contact for the team, consistently acting as a positive ambassador for the College Group whilst upholding JCQ regulations. The post-holder will be an enthusiastic and resourceful team-player with the ability to operate discreetly with a customer-focused approach.

• Deliver a range of administrative and customer services to support the Exams Officer and wider Student Administration team
• Administrative support through maintaining databases including Pro-solution and SharePoint.
• Management of the recording and distribution of certificates.
• To build an up-to-date knowledge of JCQ to ensure compliance with rules and regulations.
• Support Exams Officers with day-to-day administration tasks, such as data entry and preparing documents and materials for exams.
• Act as first point-of-contact for the examinations office, responding to queries within the College’s existing quality standards and procedures whilst maintaining a high level of customer service.
• Act as a positive ambassador for the College Group, maintaining a professional and positive image within the organisation and to external stakeholders.
• Ensure the accuracy and confidentiality of information held within the exams office and comply with data
• protection protocols and relevant policies as appropriate.