Exams Resource Deployment Assistant at British Council

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

1870.0

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Resource Deployment, Operational Excellence, Teamwork, Compliance, Scheduling, Communication, Data Management, Performance Management, Problem Solving, Attention to Detail, Agility, Contingency Planning, Recruitment, Financial Management, Customer Service, Language Proficiency

Industry

Non-profit Organizations

Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire Role Purpose: We are looking for a Resource Deployment Assistant to join our Exams team in Italy and play a vital role in ensuring smooth and efficient test day operations. This position is responsible for assisting with the planning and tracking of exam capacity requirements against demand, translating forecasts into resource needs for Examiners and Venue Staff. By optimising operations and margins while maintaining service levels, you will help maximise agility and ensure contingency planning is in place. In this role, you will support the deployment of the right mix and profile of Examiners and Venue Staff using systems such as BOSS, and assist with work reconciliation and payment processes. You will also contribute to recruitment and management of test day staff, ensuring resources are aligned with operational needs. As part of the Cluster Resource Pool Management Team, you will deliver services across Italy and Malta, with a day-to-day focus on your sub-cluster, maintaining strong remote relationships and ensuring counterparts execute plans effectively on test day. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys working collaboratively, and is committed to operational excellence. Main Accountabilities: In this role, you will be responsible for planning and managing schedules for Venue Staff and Examiners across all products, ensuring daily operations run smoothly using corporate systems such as BOSS, Plan Exams, and EMM. You will confirm work schedules, event details, and travel arrangements for staff, process clock-in and clock-out data, and report on utilisation both before and after test days. Maintaining accurate and up-to-date databases for Venue Staff and Examiners, including contact details, training records, and performance information, will be a key part of your responsibilities. Acting as the main point of contact for all test day staff, you will provide support through online portals and offline communication, arrange transport when required, and assist with work reconciliation and payment processes. You will ensure compliance with legal requirements and quality standards when collecting personal and payment details, and support performance management activities such as spot checks and follow-ups. Additionally, you will contribute to managing examiner quality and compliance frameworks, including the Professional Support Network, and ensure all activities reflect the British Council’s commitment to equality, diversity, and inclusion. Financial duties such as raising purchase orders and processing invoices will also form part of your remit. The role involves providing information and support regarding staff performance for second-stage exam enquiries and following corporate risk management processes to uphold child protection, security, and anti-fraud measures. You may also participate in test day delivery as part of a duty officer rota, which will include early mornings and weekend work. This position requires strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining high standards of service and compliance. Knowledge & Experience: Minimum / Essential: • English language skills to the CEF B2 level • Italian language skills to the CEF C1 level • 1 year working experience in operations environments OR Recent graduate • Ability to understand compliance regulated procedures • Working in a team • Working in a challenging environment against tight deadlines Important information: Location: Rome and/or Milan - Italy Contract Type: Fixed-term, 6 months initial contract, with option for extension. Pay-band: 2/J Salary: 1 870 gross per month Work Schedule: Full time, hybrid. The successful candidate will work a 5-day week which may include Saturday. Requirements: Candidates must have the pre-existing, legal right to work in Italy at the time of application. Mobility / relocation / visa sponsoring support will not be provided. Closing date for applications: Sunday, 11 January 2026; 22:59 CET A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org

Responsibilities

The Exams Resource Deployment Assistant is responsible for planning and managing schedules for Venue Staff and Examiners, ensuring smooth daily operations. This includes confirming work schedules, processing data, and maintaining accurate databases.