World Vision is hiring an Exception Mail Processing Specialist II to serve within the Donation Processing department.

THE JOB

World Vision is looking for an Exception Mail Processing Specialist II to accurately process electronic funds and credit card accounts; research, analyze and post funds to resolve error and special request accounts. Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed, word and sign.

• Keep Christ central in our individual and corporate lives. Attend and participate in the leadership of devotions, weekly Chapel services, and regular prayer.
• Process pledge and non-pledge money transactions for extensive specialized donation categories to ensure accurate posting of donor’s contributions per donor instructions.
• Operate the donor accounting system, which requires advanced knowledge of multiple screens related to donor accounts.
• Access internal databases in order to perform complex research and ensure accurate posting of donor’s contributions.
• Verify donor intent as needed through direct telephone contact and make appropriate maintenance updates to donor accounts.
• Process electronic funds and credit card activity from multiple sources (mail, phone, web and internet), which includes adding and deleting of donors to the credit card system; ensuring daily transactions are sent to the bank; contacting financial institutions for payment authorization; handling chargebacks for account charges or cancellations, etc.
• May be responsible for quality control of system generated letters, ensuring letter content is accurate.
• Process all documents requiring adjustments: analyze, research and correct posting errors.
• Initiate calls to donors and/or financial institutions to acquire information needed to process donations; receive incoming calls from DCS, donors and banks and respond to inquiries appropriately, providing excellent customer service.
• Perform other duties as assigned.
• Work collaboratively with team members when assigned to work as part of a team.
• Keep informed of organizational announcements, activities and changes via regular reading of the WVUS Intranet and other corporate communication tools.

YOUR EDUCATION AND EXPERIENCE:

Two-year technical or junior college degree or equivalent (four years) work experience preferred. Work experience posting funds and performing research/analysis of accounts or related training and experience; 2-3 years. Must be able to type and perform ten-key data entry at a minimum of 5,000 keystrokes per hour.

Please refer the Job description for details