Executive, Aftersales Support at Sime Darby Motors
Singapore, , Singapore -
Full Time


Start Date

Immediate

Expiry Date

01 Dec, 25

Salary

0.0

Posted On

01 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operational Efficiency, Suppliers, Revenue, Throughput, Contractual Obligations, Cost Efficiency, Customer Experience, Customer Satisfaction, Contractors, Customer Data, Strategic Initiatives, Email

Industry

Marketing/Advertising/Sales

Description

COMPANY :

Performance Motors Limited
“Build the Future of Automotive with Us.”
Since 1979, Performance Motors Limited (PML) has been an authorised dealer of BMW cars and official importer for BMW Motorrad in Singapore. As a long-time partner of this German luxury automotive brand, PML has come to be associated with great performance, driving pleasure and service excellence.
As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we’re connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.
What You’ll Be Doing

As an Executive, Aftersales Support, you will play a key role in driving innovation, commercial performance, and customer satisfaction. You’ll leverage data insights to maximize upselling opportunities, support marketing and procurement initiatives, and lead projects that improve operational efficiency and brand experience.

  • Collaborate closely with principals (BMW Asia and BMW Motorrad) and maintain strong relationships with suppliers and contractors.
  • Analyze customer data to identify upselling opportunities and support strategic initiatives that drive retention, throughput, and revenue.
  • Champion digital solutions to enhance customer experience and expand market reach.
  • Maintain effective relationships with suppliers and contractors, ensuring compliance and performance against contractual obligations.
  • Manage feedback channels (Voice-of-Customer surveys, call centre, email) to ensure timely and effective resolution.
  • Assist in aftersales procurement projects, ensuring cost-efficiency and compliance with company policies.
  • Develop and monitor initiatives and strategies to achieve business objectives and KPIs such as parts purchase targets, Group financial targets, customer retention etc.

Who We’re Looking For

  • A degree in Engineering, Business Management, or Marketing equivalent
  • Minimum 2 years of relevant experience (automotive or aftersales preferred) Fresh graduate with data analytics background will be considered
  • Strong presentation and interpersonal skills
  • An analytical mindset with a passion for data-driven decision-making
  • Ability to work cross-functionally and manage multiple stakeholders

Why Join Us at Sime Motors?

  • Be part of a trusted brand with a regional footprint
  • Work with cutting-edge automotive technology
  • Grow your career in a supportive, performance-driven culture
Responsibilities
  • Collaborate closely with principals (BMW Asia and BMW Motorrad) and maintain strong relationships with suppliers and contractors.
  • Analyze customer data to identify upselling opportunities and support strategic initiatives that drive retention, throughput, and revenue.
  • Champion digital solutions to enhance customer experience and expand market reach.
  • Maintain effective relationships with suppliers and contractors, ensuring compliance and performance against contractual obligations.
  • Manage feedback channels (Voice-of-Customer surveys, call centre, email) to ensure timely and effective resolution.
  • Assist in aftersales procurement projects, ensuring cost-efficiency and compliance with company policies.
  • Develop and monitor initiatives and strategies to achieve business objectives and KPIs such as parts purchase targets, Group financial targets, customer retention etc
Loading...