Executive Aide at ETSU

Johnson City, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Logistical Support, Customer Service, Office Operations Coordination, Meeting Coordination, Event Coordination, Human Resources Processes, Financial Processes, Sound Judgment, Attention To Detail, Professionalism, Flexibility, Prioritizing, Written Communication, Verbal Communication, Software Proficiency

Industry

Higher Education

Description

Job Summary      The Executive Aide provides comprehensive administrative, logistical, and customer service support for the central office of the College of Business and Technology. The position supports daily office operations, coordinates meetings, programs, and special events, and assists with routine human resources and financial processes in accordance with established institutional policies and procedures. The role requires sound judgment, attention to detail, professionalism, and flexibility, including occasional support for college events that occur outside normal business hours. Overview Promotes a positive, professional work environment for the central office of the College of Business and Technology. Responsible for performing a broad range of general administrative support tasks in accordance with established institutional policies, procedures, and guidelines. Tasks vary in complexity from day to day, and the employee exercises judgment in prioritizing and completing work within defined parameters. Reviews work for accuracy and completeness and ensures compliance with applicable policies and requirements. This position provides support for college meetings, programs, and special events, some of which may occur outside normal business hours. Knowledge, Skills, and Abilities * Knowledge of general administrative office practices, procedures, and workflows in a complex organizational or institutional environment. * Knowledge of customer service principles and practices applicable to a higher education setting. * Knowledge of institutional policies, procedures, and compliance requirements related to confidentiality, records retention, FERPA, human resources, and routine financial processes. * Knowledge of meeting, program, event, and travel coordination practices, including scheduling, logistics, and vendor interaction. * Skill in providing professional, courteous, and responsive customer service to diverse internal and external stakeholders. * Skill in organizing, prioritizing, and completing multiple tasks accurately while managing competing deadlines and changing priorities. * Skill in written and verbal communication sufficient to prepare, format, and convey routine correspondence, reports, and communications clearly and professionally. * Skill in maintaining accuracy and attention to detail in data entry, record keeping, scheduling, and documentation. Skill in using standard office software, collaboration tools, and institutional administrative systems to support daily operations. * Skill in coordinating meetings, events, travel, and related logistics in accordance with established institutional policies and procedures. * Skill in maintaining electronic and physical records in compliance with confidentiality and retention requirements. Skill in providing task-level coordination, training, or guidance to student workers or temporary staff. * Ability to exercise sound judgment and discretion when handling confidential, sensitive, or time-sensitive information. * Ability to interpret, apply, and follow established institutional policies, procedures, and guidelines. Ability to work independently within defined parameters while contributing to shared accountability in a team-based or shared services environment. * Ability to adapt to changing workloads, priorities, and operational needs. * Ability to identify routine administrative or operational issues and take appropriate action or elevate concerns as needed. * Ability to manage calendars and schedules requiring coordination among multiple stakeholders. * Ability to provide logistical and administrative support for meetings, programs, and special events, including occasional work outside normal business hours. * Ability to maintain professionalism, composure, and a positive work environment in all interactions. Required Qualifications * Associate’s degree or an equivalent combination of education and relevant administrative experience. Preferred Qualifications * Prior experience working in a higher education institution.. Physical Demands * Sitting for extended periods (e.g. at a computer or workstation) * Reaching overhear or below waist * Climbing on ladders * Pushing or pulling carts, furniture, or equipment * Carrying files, equipment, or supplies short distances * Lifting objects up to 25 lbs * Frequent typing or keyboard use * Visual acuity to read printed and electronic materials * Hearing to distinguish sounds (e.g., phone calls, alarms) * Repetitive wrist or arm movements * Remaining in one position for extended periods Compensation & Benefits * Job Family – Administrative Associate 3 * Market Range – 4 (Salary Schedules [https://www.etsu.edu/human-resources/pay/paytables.php]) * For information on benefits please visit www.etsu.edu/human-resources/benefits/ [https://www.etsu.edu/human-resources/benefits/]. Application Instructions * Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants. * Employment contingent on a satisfactory background check. University Overview East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement. Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

Responsibilities

The Executive Aide provides comprehensive administrative, logistical, and customer service support for the College of Business and Technology central office, handling daily operations and assisting with routine HR and financial processes. This role also involves coordinating meetings, programs, and special events, sometimes requiring work outside normal business hours.