Our client, a logistics MNC, is seeking enthusiastic and customer-oriented individuals to join their air freight team.

JOB DESCRIPTION

• Ensure Import / Export operations runs smoothly, and SOP compliant.
• Manage and co-ordinate the entire shipment process for customers.
• Implement and establish new processes for export / import operations.
• Review export / import operational procedures for continuous improvement, to enhance efficiency.
• Prepare KPI reports for customers & attend to Operation Review meetings when required.
• Plan / schedule space for all origin stations.
• To be proactive in preventing service failure
• To be resourceful in managing recovery
• To coordinate shipment closely with Customers and various department to ensure shipments are executed correctly
• Monitor & ensure Customers make prompt payments
• To rectify & resolve payment discrepancies
• To develop good relationship with Customers
• To observe & control daily operational issues in order to comply Customer’s requirements
• To co-ordinate Customer Service & Operational information and expedite for replies
• To analysis and recommend corrective actions
• To handle customers complaints
• To be the main contact for Customers & our company internally.

REQUIREMENTS

• Tertiary qualification
• Familiar with air freight operations, open to consider fresh diploma holders
• Positive mindset, team player and high desire for learning.
• Detail-oriented, analytical, and proactive in identifying and addressing operational challenges.
• A self-starter who is resourceful and innovative in driving continuous improvement.
• Adaptable to fast-paced, high-volume warehouse setting with a commitment to maintaining safety, quality, and efficiency.
• Willingness to address operational issues outside of office hours as needed.
  If you are interested in applying, kindly submit your updated resume in DOC/PDF file and allow our Consultant to match you with our Clients.

Please refer the Job description for details