Executive, Analytics & Insights - Retail Vertical at NielsenIQ

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Service Management, Analytics, Communication Skills, Presentation Skills, Interpersonal Skills, Analytical Skills, Teamwork, Self-Service Promotion, Training Planning, Research Techniques, Consumer-Packaged Goods, Data Analytics, Thought Leadership, Governance, ROI

Industry

Software Development

Description

Job Description Guarantee customer satisfaction through the implementation of a modern and agile customer service, aligned to expectations and fulfilling the responsibilities agreed for the position. Service Management Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client. Support the generation of thought leadership materials. Support account executives building materials to new conversations with prospect clients Efficiency / standardization / transformation Make use of the CX platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients. Governance Ensure implementation of CSO 2.0 tool to standardize and document how requests are made by customers. Control over internal work times (time tracker). Mapping of all deliverables committed to with the customer Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool) Fulfillment of the service model agreed with the client (service mix). ROI In small clients will (less tiered D or Bronze) be the point of direct contact with the client, and to escalate issues that go then to the AD (the ideal scenario is to have a consultant but does not give the quantity) Self-development Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy). Incorporation of the service code and golden rules in the day-to-day business. Career Path auto management. Promote self service to customers Promote the use and application of CX (data pull, reporting, business issues that can be solved by guided analytics) Promote the use of CSO for quality issues, special customer requirements and information available in knowledge NielsenIQ Plan trainings with clients to ensure the above-mentioned points. Qualifications Fresh Graduates or Early Career Applicants are encouraged to apply At least a bachelor's degree, preferably in business, economics, mathematics, data analytics, statistics, or equivalent 6 months to 1 year work experience, preferably within consumer or trade marketing, analytics and insights or market research Knowledge of the Consumer-Packaged Goods (CPG) industry Knowledge of research techniques and methodologies would be an advantage. Excellent analytical skills Excellent communication skills and presentation skills An ability to work independently and in a team. Good interpersonal skills are a must. Fluent in spoken and written English. Additional Information Remote-hybrid based role, must be physically located within Philippines and candidate must be a Country/Region Resident Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

Ensure customer satisfaction through modern customer service practices and timely value analysis aligned with strategic business priorities. Support account executives and promote self-service analytics to clients while maintaining transparency and communication.