Looking for a monstrous opportunity? Be the powerhouse behind our Chief Member Experience Officer. In this full-time role, you’ll manage schedules, streamline communications, and keep things running smoothly - making a real impact every day.

ABOUT US

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

Key accountabilities will include:

• Proactively manage calendars ensuring optimal time management.
• Coordination of appointments, team meetings, catering and travel bookings.
• Act as a liaison between the Chief and internal/external stakeholders, handling communication with professionalism, efficiency and urgency as required.
• Organise and prioritise tasks, projects and deadlines to maximise productivity and effectiveness.
• Conduct research, compile data and prepare day packs, reports, and presentations.
• Utilise technology and tools to streamline processes and enhance efficiency.
• Anticipate the needs of the Chief and pro-actively address challenges or issues that may arise

ABOUT THE ROLE

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As Executive Assistant, you’ll deliver high level managerial and administrative support to the Chief Member Experience Officer (CMXO) and the broader Members Line of Business team, fostering a positive and productive work environment.
This role requires a strong growth mindset, problem solving ability and a deep understanding of the operations and day-to-day demands of supporting a Chief to optimise performance and achieve business objectives.

Key accountabilities will include:

• Proactively manage calendars ensuring optimal time management.
• Coordination of appointments, team meetings, catering and travel bookings.
• Act as a liaison between the Chief and internal/external stakeholders, handling communication with professionalism, efficiency and urgency as required.
• Organise and prioritise tasks, projects and deadlines to maximise productivity and effectiveness.
• Conduct research, compile data and prepare day packs, reports, and presentations.
• Utilise technology and tools to streamline processes and enhance efficiency.
• Anticipate the needs of the Chief and pro-actively address challenges or issues that may arise.

This role is available as a full-time, permanent opportunity and is based in Sydney.

If this is the right role for you, your skills and qualifications may include:

• You’re highly organised and manage your time effectively, allowing you to juggle multiple priorities and stay ahead of deadlines.
• You’re a proactive team player with a can-do attitude who thrives on variety and knows how to bring calm and structure to fast-paced environments.
• Your communication skills are strong—you’re able to digest complex information and translate it clearly in both written and verbal formats.
• You build strong relationships quickly and know how to connect with a wide range of stakeholders, both internally and externally.
• You pay meticulous attention to detail, ensuring accuracy in everything you do—from correspondence to task execution.
• You’re tech-savvy and confident using a range of software and tools to boost your productivity and streamline your workflow.
• You handle sensitive matters with discretion and always maintain confidentiality, earning trust through your professionalism