Executive Assistant & Customer Service Support (Clean Energy Startup) - A08 at Pearl

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive Support, Customer Service, Communication, Time Management, Google Workspace, Zendesk, Detail-Oriented, Problem Solving, Research, Adaptability, Organization, Empathy, Tech-Savvy, Professionalism, Accountability

Industry

Staffing and Recruiting

Description

Industry: Clean Energy / Climate Tech / Real Estate Tech Work Arrangement: Fully Remote (U.S. time zone overlap required) Job Type: Independent Contractor (Full-time) Work Schedule: Monday to Friday — 40 hours per week (with flexibility during billing cycles) Locations: LATAM (Mexico, Colombia, Brazil, Argentina) About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a New York–based clean energy startup making solar work for tenant-occupied buildings. Their platform empowers landlords to generate new revenue from solar installations while providing cost savings and renewable energy access to tenants. Recognized by the U.S. Department of Energy and featured in Forbes as a top climate startup to watch, this company operates at the intersection of energy, real estate, and technology—bringing innovation and impact to the built environment. Role Overview We’re looking for a proactive, highly organized Executive Assistant (EA) who will also provide customer service support during peak billing periods. This hybrid role requires adaptability — you’ll manage executive schedules and communications most of the time, and step into a customer-facing support function during high-volume cycles. The ideal candidate is resourceful, detail-driven, and tech-savvy, comfortable shifting between internal coordination and empathetic external communication. You’ll be at the operational heart of a mission-driven startup transforming clean energy accessibility. Your Impact You’ll optimize executive workflows, protecting leadership time and improving communication flow across teams. You’ll strengthen company efficiency by maintaining order across schedules, documents, and follow-ups. During high-demand periods, you’ll deliver excellent tenant support — ensuring clear, empathetic, and professional communication. Your adaptability and reliability will help the company maintain smooth operations even during busy cycles. Core Responsibilities Executive & Administrative Support – 60% Manage executive calendars, meetings, and cross-team coordination. Handle inbox triage, prioritize communication, and draft responses on behalf of leadership. Support document preparation, data entry, and record-keeping. Coordinate vendor and partner communications, including scheduling and follow-ups. Maintain internal files, project trackers, and SOPs. Conduct research and prepare summaries or briefing notes when needed. Customer Service Support (During Peak Cycles) – 40% Manage inbound tenant inquiries via Zendesk (tickets, calls, texts, and emails). Provide professional support and clear explanations regarding solar billing and account details. Troubleshoot tenant concerns and escalate complex cases to the billing or operations team. Document all interactions accurately and follow escalation workflows. Deliver a warm, empathetic, and efficient customer experience that builds trust and satisfaction. Must-Have 2+ years of experience supporting executives (Administrative Assistant or EA roles). 2+ years of customer service or contact center experience (calls and emails). Excellent written and verbal English communication. High attention to detail, strong time management, and ability to anticipate needs. Proficiency in Google Workspace (Docs, Sheets, Drive, Meet). Experience using helpdesk software (Zendesk or equivalent). Reliable internet connection and professional remote setup. Ability to work independently, handle sensitive information, and follow SOPs. Nice-to-Have Bilingual in English and Spanish. Previous experience in startups, real estate, energy, or climate tech. Experience creating internal documentation or improving support processes. Familiarity with billing systems, CRMs, or ticketing automation tools. Strong research and reporting skills. Tools Proficiency Communication & Collaboration: Google Workspace, Slack, Zoom Customer Support: Zendesk (required), Intercom or Freshdesk (nice-to-have) Organization & Project Tracking: Notion, Asana, ClickUp (preferred) Documentation & Research: Google Sheets, Docs, Drive Soft Skills & Cultural Fit Proactive, organized, and dependable — operates with minimal supervision. Calm under pressure and comfortable switching between roles. Excellent communicator — empathetic yet concise and professional. Tech-savvy and eager to learn new systems or tools quickly. Positive and team-oriented, aligned with mission-driven work. Strong sense of ownership and accountability for follow-through. Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Top-grading Interview Client Interview Job Offer Client Onboarding Ready to Join Us? If you’re a highly organized professional who thrives in dynamic environments and values both precision and empathy, this role is for you. Join a mission-driven team building a cleaner, fairer energy future — one building at a time.

Responsibilities

The Executive Assistant will manage executive calendars, communications, and support document preparation. During peak billing periods, they will provide customer service support to tenants, ensuring clear and professional communication.