Be the Hero for stakeholders: Answer emails and calls with warmth and speed. Welcome new learners, clients, customers, check paperwork, set up records, and walk client and learner journeys from Day One
Master the Calendar: Book students onto courses and keep our intake schedule flawless. Coordinate with venues and trainers so every class starts on time with all the right gear
Own Our Data: Keep learner files tidy across Google Drive, Dropbox, and Excel. Issue certificates, double-check accreditation requirements, and flag compliance issues
Improve the Machine: Spot where processes slow us down and pitch smoother workflows. Help roll out new tools, templates, or systems to level up the whole team
Support Tomorrow’s Admin Stars: Guide apprentices - review their work, share best practices, and cheer on their progress
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