Executive Assistant Manager at Accor

Hải Phòng, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, Sales, Administrative Support, Operational Efficiency, Service Excellence, Guest Satisfaction, Compliance, Staff Management, Policy Implementation, Problem Solving, Communication, Strategic Planning, Inspection, Maintenance, Revenue Growth, Business Acumen

Industry

Hospitality

Description

Company Description The International Hotel Brand in Hai Phong city, Mercure Hai Phong is located in city center, opposite of the Lach Tray Stadium, and yet convenience to Cat Bi airport, shopping and sightseeing. Mercure Hai Phong offer a fantastic range of facilities & amenities, superior services and accommodation styles for business and leisure purposes. Job Description Drive hotel business performance by supporting revenue growth, operational efficiency, and service excellence. Assist the General Manager with administrative, operational, and strategic responsibilities as required. Ensure strict compliance with all hotel safety, hygiene, and sanitation policies, regulations, and procedures. Ensure all hotel equipment and facilities are properly maintained, functioning efficiently, and reported for repair when necessary. Ensure daily inspections of guest rooms, food and beverage outlets, public areas, and back-of-house areas to ensure cleanliness, functionality, and service standards are consistently met. Remain readily available to address guest requests, concerns, and complaints promptly and professionally. Monitor and control overbooking levels within acceptable limits to optimize occupancy while maintaining guest satisfaction. Lead departmental efforts to achieve and exceed guest satisfaction targets in alignment with company standards. Ensure all departments are adequately staffed in accordance with business levels and operational needs. Implement new departmental policies, procedures, and operational standards as directed by management. Qualifications Bachelor’s Degree from a reputable hospitality school Strong Sales background High degree of professionalism with strong understanding of markets and business acumen Experience or knowledge of Hotel Operations is essential Excellent reading, writing and oral proficiency in English language Additional Information -

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Responsibilities

The Executive Assistant Manager will support the General Manager in driving hotel business performance, ensuring operational efficiency, and maintaining service excellence. Responsibilities include compliance with safety regulations, daily inspections, and addressing guest requests and complaints.