Executive Assistant Operations Lead at SALIX Data Africa Limited

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive Support, Operations Management, Team Leadership, Training & Development, Project Management, Client Engagement, SOP Development, Performance Management, Onboarding, Stakeholder Management, Workflow Automation, Mentoring, Strategic Planning, Communication Skills, Organizational Skills, Process Improvement

Industry

IT Services and IT Consulting

Description

Company Description Founded in 1999 by two brothers with a bold idea that good data can do great things, SALIX Data has grown into a trusted global partner serving more than 2,500 clients worldwide. Operating at the intersection of precision and purpose, we deliver Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cybersecurity, and Workflow Automation services, stepping in when the stakes are high and accuracy cannot be compromised. What truly distinguishes us is not just our technology, but our people. We do not hire to fill seats; we seek thinkers and builders who question, improve, and take ownership. By placing the right people in the right seats, we create the conditions where excellence follows naturally. Here, ideas are valued, growth is intentional, and roles are platforms for meaningful contribution rather than rigid boxes. The work is real, the expectations are high, and the impact is visible. SALIX stands for Service, Achievement, Leadership, Integrity, and eXpertise, principles that guide how we serve our clients and how we show up for one another every day. We’re looking for an Executive Assistant Operations Lead to build, run, and continuously elevate a high-performing EA function that supports senior leaders and demanding clients. He/she will sit at the intersection of operations, people, and client delivery bringing structure where there’s ambiguity, and excellence where there’s expectation. If you’re the kind of person who brings order to chaos and raises the standard wherever you go, this role is calling your name. Apply, or share this with someone who truly belongs in this role. Job Description EA Training & Development Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations Develop practical playbooks, SOPs, and training materials Assess readiness and support smooth transition into live client environments Continuously improve training based on real delivery insights Operations & Program Management Oversee day-to-day performance and delivery of EAs Track output, identify gaps, and implement improvements quickly Standardize tools, workflows, and best practices across the team Bring structure and clarity to a fast-moving environment Client Engagement & Delivery Support Support client onboarding to ensure seamless EA integration Join client calls where needed to maintain alignment and quality Act as a point of escalation for operational or service-related issues Work closely with internal teams to ensure strong client satisfaction Team Leadership Mentor and guide EAs to maintain high standards of professionalism Support performance management and continuous development Contribute to hiring and building a strong EA bench Qualifications What We’re Looking For Bachelor’s degree in a relevant field (Business, HR, Communications, Project Management, or similar) 5+ years’ experience supporting senior executives, with exposure to high-performance environments Proven ability to lead, mentor, or coordinate a team Strong organizational and project management skills with attention to detail Confidence working with international clients and remote teams Excellent written and verbal communication skills What Will Set You Apart Experience building or improving processes, SOPs, or operational systems Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar) Exposure to global organizations or distributed teams Training or experience in leadership, coaching, or team development Additional Information SALIX DATA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. To join us on this incredible journey, kindly submit your resume and cover letter highlighting your interest in the position and showcasing your relevant qualifications. Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted. We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful.

Responsibilities

The role involves building and managing a high-performing Executive Assistant function, focusing on training, onboarding, and operational excellence. The lead will oversee day-to-day EA performance, standardize workflows, and act as a point of escalation for client delivery issues.