Executive Assistant/Quality Assurance Manager at Madeline Hotel and Residences Auberge Resorts Collection

Town of Gardiner, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

68000.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Support, Organizational Skills, Multitasking, Attention to Detail, Communication Skills, Discretion, Decision Making, Process Improvement, Google Workspace, Hospitality Systems, Data Quality, Training Programs, Trend Analysis, Guest Feedback, Report Generation

Industry

Hospitality

Description

Company Description Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region’s bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World’s Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity. For more information: auberge.com/wildflower-farms Follow Wildflower Farms on Instagram @WildflowerAuberge Job Description Administrative Support Support daily administrative tasks for the General Manager as requested Be a liaison to internal and external stakeholders and provide timely follow-up on requests Support the General Manager with guest inquiries (transportation, accommodation, dining, experiences, etc) Assist with meeting coordination (scheduling, AV, creating presentations, etc) Organize and assist in preparing for internal events and NG VIP visits: prepare agendas and site alerts, secure Banquet Event Orders, assist with presentation development Liaise between General Manager and community organizations Act as the primary link between the General Manager and resort leadership, ensuring expectations are clearly communicated and execution is monitored. Coordinate all communication from the GM Office as it relates to guest feedback Understand business goals and their implications to our everyday work Research NG guests and assist in preparing a personalized itinerary including personalized GM cards), ensuring proper filing in the Beehive. Quality Assurance Create and maintain a comprehensive strategy to ensure data quality across the organization, defining standards and processes Conduct weekly spot audits within departments to ensure service standard consistency is maintained at all times Liaise with L&D and Operational Directors to create robust training programs based on data provided through audits, guest feedback and performance metrics Identify trends and work with department leaders on providing action plans where needed. Continuously monitor data quality metrics, analyze data to identify patterns and issues, and generate reports on data integrity. Pay Range: $60k/year - $68k/year Qualifications Minimum of 3–5 years of administrative support experience, preferably in luxury hospitality or a related field. Strong organizational and multitasking skills with impeccable attention to detail. Excellent written and verbal communication skills, with proven ability to liaise effectively between executives and leadership teams. Professional discretion and ability to handle confidential information Resourcefulness, confidence in decision making, and sound judgment as well as drive to identify and execute ways to streamline or improve processes Proficiency in Google Workspace, and related administrative tools. Experience with hospitality systems such as Revinate, Opera, Alice or equivalent platforms is a plus. Ability to work flexible hours and adapt to the dynamic needs of a luxury resort environment. Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit www.friedkin.com Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Responsibilities

The Executive Assistant/Quality Assurance Manager will support the General Manager with administrative tasks and guest inquiries while ensuring data quality across the organization. This role involves conducting audits, creating training programs, and monitoring service standards.