Coordinate reservations, bookings, and special arrangements for Elite, VIP, and special guests.
Assist in the preparation and coordination of guest arrivals, stay details, and departures.
Communicate guest preferences, requests, and special requirements to the relevant departments and follow up to support timely execution.
Monitor guest arrangements and proactively assist in resolving issues to help ensure a smooth and memorable experience.
Maintain accurate records of guest preferences and special arrangements.
Coordinate closely with the Guest Experience Team, Front Office, Housekeeping, Food & Beverage, Transportation, and other departments involved in the guest journey.
Follow up on VIP room preparations, amenities, reservations, transportation, and other personalised services.
Assist in ensuring all departments are aligned on guest requirements and expectations.
Support effective communication between the Executive Office and hotel operations regarding guest-related matters.
Prepare guest information, correspondence, reports, and documentation.
Handle confidential information with professionalism and discretion.
Provide occasional support for Business Center operations and guest requests when needed and assist with basic administrative tasks related to Business Center services.
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