WHO WE’RE LOOKING FOR

• Proven experience as an Executive Assistant or senior PA supporting a CEO, entrepreneur, or business leader
• Exceptional organisational and communication skills
• Tech-savvy and confident with digital tools (Google Workspace, Microsoft 365, CRMs, project tools)
• Discreet, emotionally intelligent, and proactive
• Birmingham-based (or nearby), with flexibility to attend in-person meetings and events

ABOUT THE ROLE

We’re looking for a highly organised, proactive, and commercially aware Executive Assistant (EA) to act as the right hand to a CEO running multiple ventures across education, childcare, property, and national events.
This is not an ordinary admin job. As EA, you’ll protect the CEO’s time, deliver first-class customer service, oversee onboarding and reporting, and keep projects moving. You’ll be responsible for ensuring clients, parents, sponsors, and partners receive an excellent experience, and for maintaining a consistently high Net Promoter Score (NPS).

WHAT YOU’LL DO

• Manage a busy diary and act as gatekeeper for the CEO’s time
• Handle email and communications, drafting replies in the CEO’s voice
• Deliver seamless client onboarding and monitor satisfaction
• Collate weekly reports and prepare KPI dashboards
• Prepare meeting briefings and ensure follow-ups are completed
• Support events and projects (including the Potential Unlocked Awards)
• Liaise with schools, partners, and VIP guests
• Process expenses and assist with financial tracking
• Support recruitment admin and compliance checks
• Keep CRM systems accurate and support automation improvements
• Handle sensitive information with discretion