Overview:
Salary: £60,000.00 – £74,000.00 + 10% performance bonus
Working location: Milton Keynes/London - flexibility required to support CEO’s diary
Employment type: full time, permanent

JOB SUMMARY:

To provide a full professional EA support in a one-to-one working relationship to the Chief Executive Officer (CEO).
This role is key to ensuring the CEO is effective and efficient. It is a high-profile position within NHBC, working closely with the Executive Team (ExCo), the Chairman’s Office, Company Secretariat and Non-Executive Directors (NEDs), as well as regulators, MPs, builder customers and other senior stakeholders across the housing sector. The role requires a high level of confidentiality, professionalism and diligence, working to high standards, and being personable, resilient and self-assured.

WHO WE ARE

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

WHY YOU SHOULD JOIN US

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.
Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.
We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

• Acts as the CEO’s key point of coordination, ensuring they are informed, prepared, and supported in all commitments.
• Produces and reviews high-quality, confidential documents, reports, and briefing packs.
• Manages diary, email, and priorities, handling competing demands with discretion and efficiency.
• Oversees correspondence and calls, screening and determining appropriate action.
• Facilitates communication between the CEO and senior leaders, building trust and credibility.
• Tracks and drives progress on key deliverables and action logs.
• Provides company secretarial support for ExCo, including agendas, minutes, and follow-ups.
• Arranges CEO travel and accommodation, and supports events as needed.
• Maintains contacts database and key organisational records (e.g., Management Committee Map).
• Manages general administration (expenses, CPD, holidays, etc.).
• Acts as CEO advocate and brand ambassador internally and externally.
• Supports change initiatives and cultural shifts within NHBC.
• Undertakes other tasks as requested by the CEO or senior colleagues.