ADDITIONAL INFORMATION

Job Number25059145
Job CategoryProcurement, Purchasing, and Quality Assurance
LocationThe Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Rome, Italy, 187
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Implements quality assurance processes and verifies training and development activities are strategically linked to the company’s mission, vision, brand standards, and targets customer needs. Verifies employee satisfaction and focuses on continuous improvement at the property level. This position champions the Quality function and builds support for change.

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

ESSENTIAL EXPERIENCE

• Experience and/or knowledge of hotel business.
• Ability to understand quality management practices and teaches to others.
• Ability to understand data collection methods.
• Knowledge of budget preparation and the control of costs.
• Working knowledge of statistical measurement tools.
• Effective presentation skills.
• Detail orientation and analytical

DESIRABLE EXPERIENCE

• Operations background – depending on hotel facilities, a rooms or f&b background may be preferred
• Previous training in guest relations.
• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications.
• Experience/trained in Six Sigma or TQM

MANAGING THE GUEST EXPERIENCE

• Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.
• Supports operational leaders in the response and handling of guest feedback, problems, and complaints on various platforms (social media, TripAdvisor, etc.).
  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
  

  LI-Onsite

LI-IA1

EDITION Hotels unisce il genio visionario dell’albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un’esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalità, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un pubblico sofisticato e consapevole che riconosce e apprezza la qualità, l’originalità, il design e l’eccellenza del servizio e vuole questi elementi senza limitazioni, rompendo i limiti delle convenzioni e richiedendo un atteggiamento e una sensibilità confezionati ad arte per esaltare l’eccezionalità.
Ma per creare questa esperienza magica abbiamo bisogno di te. Cerchiamo persone estroverse e davvero straordinarie alla ricerca di un posto di lavoro che le ispiri, le metta alla prova e le renda orgogliose di venire al lavoro. Un luogo in cui il servizio viene dal cuore, non da un manuale. Un luogo che offre uno spettacolo teatrale senza fine che delizia e incanta continuamente ogni singolo ospite.
Ti invitiamo a unirti a noi oggi stesso. Entrando a far parte di Design Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.

Please refer the Job description for details