Executive Briefing Center Administrator at GDR Group

Palo Alto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

25.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-Oriented, Problem-Solving, Interpersonal Skills, Communication Skills, Event Management, AV Equipment Maintenance, Video Conferencing, Technical Troubleshooting, IT Liaison, Process Improvement, Teamwork, Service Focus, Project Management, Technical Expertise, Windows, Mac

Industry

IT Services and IT Consulting

Description

Description We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates. Job Summary: GDR Group is seeking a technical, customer-oriented Executive Briefing Center (EBC) Administrator to oversee the efficient operation of meeting rooms and executive meetings. The ideal candidate will be a proactive problem-solver with exceptional interpersonal and communication skills. This critical role will oversee a comprehensive suite of Executive Briefing Center (EBC) services, including: · Manage EBC Technology, Service, and Solution Globally. · Oversee local (Palo Alto, CA) and remote (Reston, San Jose, Singapore, London) EBCs, collaborating closely with remote onsite engineers or stakeholders. · Handle Events, EBC meetings, CEO Coffee Talks, and Webinars. · Manage and optimize the day-to-day operations of the Executive Briefing Centers globally. · Ensure meeting rooms are fully equipped, clean, and ready for use. · Oversee maintenance and upkeep of meeting room equipment and technology. · Coordinate room scheduling, reservations, and room readiness. · Manage room setups and configurations to meet various meeting requirements. Essential Functions: 1. Provide comprehensive support and manage executive meetings, including logistics, technical setup, and troubleshooting. 2. Key liaison between IT/GTO, Marketing team, and end-users for EBC services, support, and solutions. 3. Work closely with executive assistants, IT/GTO, and divisions to ensure smooth operations. 4. Manage and maintain AV equipment, VC Meeting Rooms, and systems, including troubleshooting and maintenance. 5. Work independently and collaborate with External and Internal IT/GTO onsite and global remote team members to ensure seamless meeting execution. 6. Support additional AV/IT needs from IT/GTO upon request. 7. Collaborate with OEM, service manufacturers, or providers to influence future roadmaps to meet end-user requirements and business priorities. 8. Provides creative solutions to technical problems 9. Handles multiple incoming priorities effectively 10. Participates in problem resolution, data entry, data tracking, and issue follow-up 11. Completes ongoing documentation of new processes and procedures 12. Communicates downtimes, upgrades, and essential information to appropriate leadership 13. Encourages, maintains, and develops a professional business relationship with internal and external teams by providing prompt, efficient, and professional service always Additional Responsibilities: 1. May be a resource for other technical teams or end users 2. Participate in the development of end-user training materials 3. Provides after-hours, on-call, and holiday support as required 4. Other duties as requested or required Knowledge / Skills / Abilities: Communication Clearly and respectfully presents ideas, information, and viewpoints both verbally and in writing, and encourages others to do the same. Listens actively and seeks to understand others. Performance Standard – Explains: Communicates clearly and concisely; covers all relevant points and listens carefully to accurately understand the message being communicated. Responds to issues raised by others in a timely manner. Interpersonal Effectiveness Creates and sustains respectful, inclusive, and positive working relationships. Promotes mutual respect with diverse colleagues, customers, and communities. Performance Standard – Demonstrates: Takes action to ensure that all people are treated fairly and equitably; incorporates different personal styles that are effective in accomplishing desired outcomes. Demonstrates alignment with GDR Group and the client's mission and core values. Continuous Improvement Continually seeks opportunities to improve processes and performance outcomes. Tries new approaches and takes risks that lead to increased efficiency and effectiveness. Performance Standard – Develops and Supports: Develops techniques to encourage a quality-oriented culture; actively supports continuous improvement efforts within the team to eliminate inefficiencies and ensure achievement of targets, goals, and required service levels. Continuous Learning Actively seeks and/or creates opportunities for learning to develop stronger personal and professional skills. Demonstrates a genuine intent to develop others through coaching, mentoring, and delegating. Performance Standard – Develops Self: Applies various learning experiences (e.g., training, cross-departmental assignments) to identify underlying causes of problems and potential solutions; accepts challenges of unfamiliar assignments and actively seeks and constructively uses feedback. Teamwork / Collaboration Demonstrates confidence that people working together bring insight and wisdom to achieving shared objectives. Performance Standard – Contributes: Adapts the way in which work is performed to respond to the circumstances and needs of the team; shares information with others; willingly participates in the achievement of group goals. Focus on Service Develops and maintains strong relationships by identifying, anticipating, and meeting or exceeding the needs and expectations of the people we support. Views each interaction as a unique opportunity to support others. Performance Standard – Builds: Builds long-term relationships by recommending novel solutions and generating customer satisfaction in partnership with others. Problem Solving Gathers, organizes, and evaluates relevant information to assess situations, identify root causes of problems, and evaluate alternative courses of action. Acts promptly and decisively to address problems that arise. Performance Standard – Anticipates and Applies: Resolves moderately complex problems by applying training and/or experience in carrying out a structured problem-resolution process Strategic Planning and Action Develops long-range plans in alignment with the mission and future direction of the organization. Performance Standard – Organizes Self: Organizes plans well in advance, setting realistic targets, reviewing, and monitoring progress; thinks through activities, allowing time for completion; demonstrates forward-thinking about tomorrow's issues. Business Acumen Understands the industry, business operations, and organizational challenges, and leverages that knowledge to achieve business objectives. Performance Standard – Operates Tactically: Demonstrates a full understanding of the links between individual, departmental, and corporate goals; remains aware of the marketplace and changing commercial or competitive pressures. Technical Expertise Understands technical issues, identifies potential solutions, and leverages that knowledge to maintain, operate, and achieve technical objectives and standards. Performance Standard – Advances Knowledge: Applies technical knowledge in difficult situations to support project delivery; requires occasional guidance; demonstrates understanding of concepts, processes, and requirements. Innovation Challenges current assumptions in support of developing out-of-the-box solutions. Performance Standard – Contributes: Participates in the brainstorming process and contributes to various due diligence tasks within one's own area(s) of responsibility; shares ideas for improvement and welcomes other opinions and viewpoints. Requirements Qualifications: · Key product knowledge requirements include: Briefing Source - Echo Vision; Zoom Service and Administration; Logitech Video Conference System Setup and Support; Google Workspace Service and Administration; Symantec VIP; AV (DSP, cameras, microphones, speakers, projectors, and displays); and Video Conferencing Technology, Integration, and Solutioning. · In-depth understanding of Windows, Mac, Android, and IOS on Server, Client, and Mobile computing environments. · A bachelor's degree is preferred, or equivalent years of experience in lieu of a degree may be considered. · Required: 2+ years of relevant experience supporting events, AV platforms, or enterprise communication solutions. · Preferred: Experience in executive briefing centers, conference room technology, or white-glove onsite support. · Proven track record of success in a fast-paced, results-oriented environment. · Strong leadership and team management skills with a focus on building a high-performing team. · Excellent communication, collaboration, and interpersonal skills with the ability to influence and build strong relationships with internal and external partners. · Strong analytical and problem-solving skills with the ability to identify and resolve complex technical issues. · Proficiency in project management methodologies and best practices. · Experience working in a global environment.

Responsibilities

This role involves overseeing the efficient global operation of Executive Briefing Centers (EBCs), managing all associated technology, services, and day-to-day operations for meetings, events, and webinars. Key functions include providing comprehensive support for executive meetings, acting as a liaison between IT/Marketing and end-users, and ensuring all meeting rooms are fully equipped and ready for use.