Executive - Business Channels (Operations & Customer Service) at HLB

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Sales Activities, Cross-Selling, Cash Management, Regulatory Compliance, Risk Management, Audit Support, Transaction Processing, Account Reviews, Service Champion, Digital Banking, Customer Engagement, First Aid, Inventory Management, Housekeeping

Industry

Financial Services

Description

If you are looking to excel and make a difference, take a closer look at us… Operations Function as the back-up CSOM as and when required and carry out all responsibilities applicable to the CSOM role. Execute the comprehensive roles and responsibilities, including supervisory functions, of Savings/Fixed Deposit/Current Account officer. Execute the comprehensive roles and responsibilities, including supervisory functions, of Remittance Officer/ GL Officer /Chief Cashier/ SDB Officer / After Sales Service Officer / Inventory management. Execute the SST custodian duties as and when required including weekends/public holidays. Maintain and exercise control over assigned keys and combination including updating of registers. As Chief Cashier, accountable for overall branch cash holding and end of day cash balancing. Override/authorize over the counter transactions based on limits assigned by the Bank. Perform a range of account reviews including but not limited to EDD, ODD, TDD, CDD etc. Perform checking of assigned reports for review and error identification. Execute branch RCSA based on monthly modules rolled out as a component of operational risk management. Extend thorough support and assistance to BM/CSOM during On-site/Thematic audits, FCC, BORM and other reviews. Process transactions for the branch as and when required in a timely and accurate manner. Comply with Bank’s internal SOPs as well as statutory & regulatory compliance. Sales & Service Participate in sales activities (including weekends) to conduct road shows, open houses, product promotion events and account opening. Fulfill cross-selling targets for specific products and ensure KRA is met. To this end, follow up on leads provided to the branch for cross selling purposes. Provide superior service to branch customers to ensure satisfactory CSAT and Mystery Shopping score. Perform the Service Champion/Navigator role as applicable. Migrate counter transactions and assist customers to sign-up for HL Connect/ HL Connect First / HL Mobile App. Other Responsibilities Comply with the Bank’s Code of Conduct & Ethics Support and assist branch housekeeping activities. Perform First Aiders functions as part of OSH expectation. About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation. Realise your full potential at Hong Leong Bank by applying now. Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.

Responsibilities

The role involves executing comprehensive responsibilities in operations, customer service, and sales activities, including supervisory functions and transaction processing. Additionally, the position requires compliance with internal SOPs and regulatory standards while providing superior service to branch customers.