Key Responsibilities

• Respond to customer inquiries through phone, email, WhatsApp, and other available channels.
• Provide clear and accurate information about products, services, orders, and company procedures.
• Handle customer questions, requests, complaints, and concerns professionally.
• Follow up with customers to ensure their issues are resolved.
• Record customer interactions and update information in the company system.
• Process customer requests and coordinate with relevant departments when required.
• Track orders, deliveries, or service requests and provide customers with updates.
• Escalate complex or unresolved issues to the appropriate supervisor.
• Maintain accurate records of complaints, inquiries, and resolutions.
• Build positive relationships with customers through professional communication.
• Coordinate with sales, logistics, warehouse, and accounts teams to resolve customer requests.
• Follow company customer service standards and procedures.
• Maintain confidentiality of customer and company information.
• Assist with preparing basic customer service reports when required.
• Support other administrative and operational tasks as assigned.

Requirements

• High school diploma or equivalent; diploma or bachelor's degree is an advantage.
• Previous experience in customer service, call center, sales support, or a similar position is preferred.
• Good verbal and written English communication skills.
• Additional languages are an advantage.
• Basic knowledge of Microsoft Office and email communication.
• Experience using CRM or customer service software is an advantage.
• Good listening and problem-solving skills.
• Ability to communicate calmly and professionally with customers.
• Strong attention to detail and organizational skills.
• Ability to manage multiple customer requests efficiently.
• UAE experience is preferred but not mandatory.

Key Responsibilities

• Respond to customer inquiries through phone, email, WhatsApp, and other available channels.
• Provide clear and accurate information about products, services, orders, and company procedures.
• Handle customer questions, requests, complaints, and concerns professionally.
• Follow up with customers to ensure their issues are resolved.
• Record customer interactions and update information in the company system.
• Process customer requests and coordinate with relevant departments when required.
• Track orders, deliveries, or service requests and provide customers with updates.
• Escalate complex or unresolved issues to the appropriate supervisor.
• Maintain accurate records of complaints, inquiries, and resolutions.
• Build positive relationships with customers through professional communication.
• Coordinate with sales, logistics, warehouse, and accounts teams to resolve customer requests.
• Follow company customer service standards and procedures.
• Maintain confidentiality of customer and company information.
• Assist with preparing basic customer service reports when required.
• Support other administrative and operational tasks as assigned.

Requirements

• High school diploma or equivalent; diploma or bachelor's degree is an advantage.
• Previous experience in customer service, call center, sales support, or a similar position is preferred.
• Good verbal and written English communication skills.
• Additional languages are an advantage.
• Basic knowledge of Microsoft Office and email communication.
• Experience using CRM or customer service software is an advantage.
• Good listening and problem-solving skills.
• Ability to communicate calmly and professionally with customers.
• Strong attention to detail and organizational skills.
• Ability to manage multiple customer requests efficiently.
• UAE experience is preferred but not mandatory.