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Executive Casino Host - 2 FT at SIGA

Lloydminster, Saskatchewan, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Relationship Management, Guest Engagement, Service Delivery, Confidentiality, Integrity, Proactive Communication, Loyalty Building, Visit Coordination, Tailored Rewards, Gaming Habits, Responsible Gaming, Anti-Money Laundering, Privacy Legislation

Industry

Gambling Facilities and Casinos

Description

Reporting to the Customer Experience Manager, this position is the primary relationship manager for a defined portfolio of valued guests. Acting as the personalized communication channel, this role builds loyalty and increases carded play and revenue through proactive, one-to-one engagement, visit coordination, and exceptional service delivery. This role focuses on creating memorable guest experiences by anticipating needs, answering questions, and ensuring tailored rewards and services are arranged in advance of visits. It also requires careful management of highly confidential player information including gaming habits, responsible gaming concerns, anti-money laundering (AML) situations, and personal details with the utmost discretion, integrity, and adherence to all company policies, regulatory requirements, and privacy legislation.

Responsibilities

The Executive Casino Host is responsible for managing relationships with valued guests and enhancing their experiences through personalized communication and exceptional service. This role involves anticipating guest needs and coordinating visits while maintaining confidentiality of sensitive player information.