JOB REF.: EXECUTIVE CLIENT TECHNICAL CONSULTANT

Job Location: Brighton
Job Type: Permanent
Salary: Competitive, details on application
Reports To: Technical Manager
Driving License: A full UK driving license is required
Travel: Travel to client sites will be required
Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team as an Executive Client Technical Consultant.
With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki.
As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies.
We seek a passionate individual to join our team. As an Executive Client Technical Consultant, you will work with our key clients, ensuring outstanding customer satisfaction, understanding needs, designing effective solutions, fostering long-term relationships, and contributing to the success of both the customer and the company.
They must have the ability to build and maintain strong relationships with key customers, understanding complex and challenging requirements. This role requires a combination of expert technical expertise, problem-solving skills, and effective communication. A flair for customer service and the ability to put the customer experience first while maintaining full awareness of the commercial element of the role.
The Executive Client Technical Consultant analyses customer needs, conducts assessments, and gathers requirements to develop comprehensive solutions that meet technical and business objectives. As well as implementing the solution, they also provide guidance and support to ensure the success and adoption of the proposed solutions. The ability to lead demonstrations, present technical information and address any concerns or questions.
Trident is dedicated to nurturing the professional growth and technical skills of our team. We believe that investing in our team’s expertise not only benefits our employees but also enhances the quality of services we provide to our clients. During their employment, the successful candidate will benefit from not only being part of exciting new technologies and services but also continual training, certification, and mentorship.

The Executive Client Technical Consultant’s core responsibilities are:

• Work closely and meet with current and potential key clients, Business Managers and Operations Team to help deliver proposals, tenders, solution design and technology demonstrations.
• Making proactive recommendations on how customers could benefit from or solve a business need through technology.
• Fostering long-term relationships and trust with senior IT and business executives within key accounts.
• Assist in improving client experience using role skills, technologies and technical resources.
• A senior point of contact for all to refer technical issues or ideas.
• Interface with all service delivery teams, ensuring clarity of client requirements and assisting with smooth client experience.
• Where required or appropriate, assist or complete technical delivery.
• Where required, appropriate or due to critical issues, assist the Service Team with incident escalations.
• Be a catalyst for enthusiasm for Trident as well as its clients.
• Develop and maintain technical documentation, including proposals, diagrams, and specifications.
• Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.
• Continued assessment of regulatory and compliance requirements for both Trident and its clients.
• Working to ISO 27001, 14001 and 9001 requirements and Trident’s operating procedures.

Qualifications and Skills - The successful candidate will require knowledge with the following technologies:

• Microsoft Windows Server operating systems (including AD, DNS, DHCP, Group Policy, etc.).
• Microsoft 365 (implementation, administration, and support), including Exchange Online Exchange. Online Protection, SharePoint Online, Teams and OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot); and Microsoft Defender for Office 365.
• Microsoft Azure configuration, administration, and support.
• Configuration, administration and support of VMware and Microsoft Hyper-V.
• Networking principles including VLAN’s, LAGS, VPN’s and routing.
• Microsoft Office components such as Word, Excel, Outlook, etc. support.
• Configuration, administration and support of Firewall products such as SonicWALL, PaloAlto, Fortinet and WatchGuard.
• Backup & disaster recovery solutions such as StorageCraft, Veeam and N-Able, etc.
• A flair for troubleshooting, communication, and exceptional customer service.
• Excellent communication skills, both written and verbal.
• Be flexible and adaptable to situations and changing requirements.
• Excellent task and time management.
• MSP experience and a relevant IT qualifications.

The role includes the above skills and responsibilities, but this is not an exhaustive list as business needs change.

• Work closely and meet with current and potential key clients, Business Managers and Operations Team to help deliver proposals, tenders, solution design and technology demonstrations.
• Making proactive recommendations on how customers could benefit from or solve a business need through technology.
• Fostering long-term relationships and trust with senior IT and business executives within key accounts.
• Assist in improving client experience using role skills, technologies and technical resources.
• A senior point of contact for all to refer technical issues or ideas.
• Interface with all service delivery teams, ensuring clarity of client requirements and assisting with smooth client experience.
• Where required or appropriate, assist or complete technical delivery.
• Where required, appropriate or due to critical issues, assist the Service Team with incident escalations.
• Be a catalyst for enthusiasm for Trident as well as its clients.
• Develop and maintain technical documentation, including proposals, diagrams, and specifications.
• Continued assessment of security, Integrity, and availability both internally and in part of Trident’s service.
• Continued assessment of regulatory and compliance requirements for both Trident and its clients.
• Working to ISO 27001, 14001 and 9001 requirements and Trident’s operating procedures