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Executive, Collection VN at CIMB BANK VIETNAM
Hanoi, Ha Noi, Vietnam -
Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Debt Collection, Skip Tracing, Customer Service, Payment Processing, Data Verification, Communication, Compliance, Record Keeping, Relationship Management, Site Visit Verification

Industry

Banking

Description
* Collect payments on past due bills. * Create a list of people who have not made payments. * Utilize computer systems to handle skip tracing. * Inform clients of overdue accounts and amount currently owed. * Ensure all customer information is correct, including phone numbers and addresses. * Listen to customer's story and determine if debt can be collected. * Record new commitment to repay debt. * Follow and maintain policies and procedures in all aspect of the position. * Maintain good relationship and coordination with internal/external customer. * Perform site visit verification. * Ensure compliance with all Group and Local requirements and internal/external Auditors. * Ensure al e-learning and classroom training courses are completed on-time.
Responsibilities
The role involves contacting customers to collect payments on overdue accounts and performing site visit verifications. You will also be responsible for maintaining accurate customer records and ensuring compliance with internal and group policies.