EXECUTIVE COMMUNITY SERVICES at DP World

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, Customer Satisfaction, Budget Preparation, Regulatory Compliance, Strategic Initiatives, Service Charge Collection, Complaint Resolution, Site Inspections, Performance Monitoring, Contractor Onboarding, Infrastructure Improvement, Process Improvement, Liaising with Authorities, Documentation Management, Soft Services Management, Continuous Improvement

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Contributed to the development of the overall Master Community (MC) strategy to ensure alignment with annual performance targets. Supported the creation and enhancement of community guidelines to promote resident satisfaction and regulatory compliance. Participated in the preparation of annual budgets in accordance with organizational timelines and financial planning requirements. Assisted in the development and execution of strategic initiatives to improve the collection of annual service charges. Assist in developing and improving JOP rules and regulation according to Master Community Declaration. Serve as a primary point of contact for owners/tenants/developer/contractors, responding to all inquiries, and complaints in a timely manner. Investigate and resolve customer complaints, escalating complex issues as needed, to ensure a high level of customer satisfaction. Liaising with local authorities and communities to resolve day-to-day community issues. Perform regular site inspections to assess the condition of community assets and service quality across soft services (e.g. cleaning, pest control, landscaping, security, waste management). Monitor service provider performance against SLAs and KPIs; assist in contractor onboarding, documentation, and access management. Provide feedback and coordinate with internal teams or service providers to address identify infrastructure concerns and escalate critical issues. Identify opportunities for continuous improvement in system, processes and practices, focusing on efficiency, cost reduction, and productivity, incorporating international leading practices. #LI-MA9 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Responsibilities

The role involves contributing to the Master Community strategy and enhancing community guidelines to ensure resident satisfaction. Additionally, it includes managing service provider performance and addressing customer complaints.