Executive/Customer Engagement (2-year contract) at Public Service Division

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer engagement, Communication skills, Administrative support, Logistics support, Time management, Multi-tasking, Microsoft Office Suite, Excel, PowerPoint, Word, Problem solving, Lead follow-up, Digital technology

Industry

IT Services and IT Consulting

Description

[What the role is] This is a customer facing position with the Temasek SkillsFuture Academy. [What you will be working on] The Customer Engagement Executive will be expected to perform the following responsibilities when appointed: • Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days. • Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins) • Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers. • Resolve concerns and complaints effectively, aiming for first-contact resolution. • Support operations at the TSA One-Stop Centre to ensure a customer-ready environment. • Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required. [What we are looking for] • Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions. • Service quality mind-set with good communication skills. • Meticulous and systematic. • A team player with high initiative, resourceful and savvy with digital technology. • Good time management, ability to multi-task and prioritise work. • Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

The Customer Engagement Executive serves as the primary point of contact for enquiries and assists students with product and service-related requests. They also provide administrative and logistics support for various academy events and operations at the One-Stop Centre.