Executive/Customer Engagement (2-year contract) at Public Service Division

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Lead Follow-up, Complaint Resolution, Event Logistics, Administrative Support, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Communication Skills, Time Management, Multi-tasking, Digital Technology Proficiency

Industry

IT Services and IT Consulting

Description

[What the role is] This is a customer facing position with the Temasek SkillsFuture Academy. [What you will be working on] The Customer Engagement Executive will be expected to perform the following responsibilities when appointed: • Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days. • Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins) • Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers. • Resolve concerns and complaints effectively, aiming for first-contact resolution. • Support operations at the TSA One-Stop Centre to ensure a customer-ready environment. • Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required. [What we are looking for] • Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions. • Service quality mind-set with good communication skills. • Meticulous and systematic. • A team player with high initiative, resourceful and savvy with digital technology. • Good time management, ability to multi-task and prioritise work. • Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

Serve as the primary point of contact for customer enquiries and lead follow-ups across multiple channels. Provide administrative and logistics support for academy events and maintain the One-Stop Centre environment.