Executive, Customer Promise - Medical Reimbursement & Accident at Prudential plc

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Processing, Customer Service, Communication Skills, Insurance Knowledge, Problem Solving, Report Preparation, Team Collaboration, Training, Process Improvement, Attention to Detail, Time Management, Analytical Skills, Technical Know-How, Operational Processes, Enquiry Handling, Follow-Up

Industry

Financial Services

Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Summary: The incumbent is responsible to provide efficient and effective support to the Company goals by meeting and exceeding their expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers. Principal Duties & Responsibilities: Adhering to the claims workflow in relation to Accident and Hospitalization claims procedure. Assess and provide justifiable claims according to policy terms and conditions, within the department benchmark, turnaround time and authority limit. Ensure claims appeal, referral or complaint from any parties are attended to and respond within the benchmark set by the department. Ensure and monitor claims processing to be within the department benchmark and turnaround time. Closely follow up on outstanding cases. Attend to & handle enquiries from internal staff, branch staff, agents, policyholders/claimants and queries from other insurance companies and ensure the respond within the benchmark set by the department. Correspond both internally and externally (inclusive but not limited to agents, policyholders, employer, private investigator, FMB and BNM) in order to handle day to day operation functions of the department, and coordinate with other departments, where applicable. Record, update, review, prepare and submission of statistics or reports, as required by the Management within the agreed service standards. Continuously review processes, identify and resolve any gaps through constructive feedback, and implement process improvement, where appropriate; update/document the administrative rules and processes for effective and efficient operation of the section. Continuously attend and involve with training for personal and career development. Conduct internal & external training in claims related matters, as and when required. Undertake projects or any other work and duties allocated by the Management or involve in Claims Department matters, as and when required. REQUIREMENTS: Qualification : Degree in Biomedical Science/ Biology/ Mathematics/ Economics/ Statistics, Business Administration and etc. Professional life insurance qualification, e.g. ACII, AMII, AAII, FLMI would be an added advantage. Experience : Fresh Graduate (for Executive) or Claims Handling, i.e. 3 to 5 years in Life Insurance industry (for Assistant Manager) KSA’s : Good command of English and Bahasa Malaysia. : Must have minimal insurance knowledge (for Executive) : Equipped with insurance knowledge & technical know-how on the fundamentals of Insurance, i.e. Accidental & Medical business acumen (for Assistant Manager) : Able to work independently and have good communication skills : Must be IT literate (KSA’s - Knowledge, Skills & Ability) Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For Every Life, For Every Future. Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn

Responsibilities

The incumbent is responsible for providing efficient support to meet and exceed company goals related to operational processes. This includes adhering to claims workflows, assessing claims, handling enquiries, and ensuring timely processing of claims.