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Executive Customer Service - Airline Ticketing & Reservations at Scicom

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

2500.0

Posted On

06 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Airline Ticketing, Flight Reservations, Customer Service, English Proficiency, Bahasa Malaysia Proficiency, Interpersonal Skills, Communication Skills, Teamwork

Industry

Outsourcing and Offshoring Consulting

Description

The Position: The Executive Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services. The Requirements: • SPM/STPM/Diploma/Degree in any discipline • Excellent command of spoken and written English and Bahasa Malaysia. • Experience in ticketing and customer service in the travel industry will be an added advantage • Possess initiative, able to work independently and as a team • Dynamic, highly motivated and a result-oriented team player with good interpersonal skills The Package: • Attractive Basic Salary : RM2,000 during training, RM2,250 during probation & RM2,500 during confirmation. • Attendance Allowance: can earn up to RM900 per quarter upon confirmation only • Performance Related Bonus on a quarterly basis upon confirmation only • Contact Centre Operating Hours : 24/7 • Work days/Hours: 5 day week, shift based; off days based on roster • 12 days Annual Leave / 14 days Medical Leave • Medical and hospitalization insurance coverage

Responsibilities

Manage incoming calls and emails from customers regarding flight reservations and ticketing. Handle inquiries related to airline products and services.