Executive Customer Service at Avery Dennison

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Liaison, Order Processing, Complaint Resolution, Production Coordination, Sales Target Achievement, Finance Liaison, Communication Skills, Team Collaboration, Problem Solving, Interpersonal Skills, Market Reporting, Customer Feedback Handling, Order Management, Process Improvement, Relationship Building, Time Management

Industry

Packaging and Containers Manufacturing

Description

Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels, and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 35,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at averydennison.com. ABOUT AVERY DENNISON RBIS Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.52 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments, and packaging solutions that enhance consumer appeal. We accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions. Based in Westborough, Massachusetts Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com. Job Description KEY RESPONSIBILITIES Accept / Process orders and follow up the status of the order till the delivery. This involves:- Customer liaison – Single point of contact for assigned vendor & RBO combination. Accept and process orders seeing through to delivery. Responsible for on-time delivery & customer satisfaction. Keep customers regularly updated on the progress of their orders. Follow up for Po / Payment, CT3, Road forms. Resolving Customer Complaints within 24 to 48hrs by coordinating with Quality Help Desk. Assist Customers in filling Order forms and placing online orders. Follow up for PO/Payment before production (for order conversion). Handling customer complaints and coordinating with internal team & provide permanent solution Production liaison – Ensure clear information being sent to production along with the production sheets. Follow through production sheets to ensure delivery dates are met. Maintain dialogue with the key people such as Production Planners & Team Leaders to improve customer satisfaction. Co-ordinates with Escalation team for Fast Track Requirements of the customers and DMT. Marketing/Sales liaison – Achieve sales target for designated account. Ensure all price quotes being sent on time. Communicate in receiving updates for different retailers. Have 2 way communications with the Sales team to avoid different information being given to customers. RBO / Product domain knowledge in order to cater customer requirements considering the internal process Finance liaison - Ensure clear instruction is given to Finance team for invoicing, clearance, tax & other billing activities such as change of contact details & new requests. Following up for Customer Outstanding (sending statement of accounts etc). Sister company liaison- Ensure that we have the most up to date information when handling critical situation related global accounts. Negotiate better terms when factoring orders. Ensuring testing of new items in D2COMM, VIPS, PAXAR online etc. DMT Liaison – To Ensure On time PI and Layout. Studio Liaison – To ensure on time Studio Layouts. VIPS Help Desk Liaison – To Resolve VIPs related issues in artwork generation. EMEA Internet HelpDesk – Raise Tickets in case of Online issues. Warehouse/Despatch Liaison – Give Despatch Priority on daily basis. Manuals – Creating and regularly updating their respective RBO Manuals. GPD Liaison – New Item set up status, Alternate RM, Inter Company Prices. SCM/Purchase – For placing and following up of ITP orders. Reports – CS MDI, Pending Order Status to Vendors, FG and Report requirement from HUB as and when required. OTHER RESPONSIBILITIES Help the Team Leader - CS in developing CS team and it’s standards to meet future customer expectations. Report customer/market activities to the Team Leader. Capture customer enquiries & escalate to Team Leader. Also, highlight fast track orders. Take initiative & cover for other CS executives in their absence. Check for raw material availability in case of first time production. Upgrade oneself with the changes in the processes (related to RBO, Team, company). Pass on the new enquiry requirement to GPD for further set-up & business Handling customer feedback and complaints Qualifications KNOWLEDGE SKILLS & EXPERIENCE Graduation with 0-3 years experience in similar profile. Excellent oral and written communication skills and interpersonal skills are required. Optional Knowledge of business functions in apparel industry. Experience of 0 – 3 years in customer service profile DECISION MAKING AUTHORITY & CONTROLS Reasonable authority subject to the control of Team Leader. WORKING RELATIONSHIPS Internal - with all departments External - Customers and sister sites Develop internal & external relationship for effective coordination. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Executive Customer Service role involves processing customer orders and ensuring timely delivery while maintaining customer satisfaction. The position requires effective communication with various internal teams and external customers to resolve issues and improve service quality.