Executive, Customer Success (Analytics & Insights) at NielsenIQ

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Compilation, Data Analysis, Data Interpretation, Client Reporting, Presentation Construction, Error Review, Internal Tool Usage, Client Expectation Management, Communication, Analytical Skills, Business Acumen, Financial Acumen, Storytelling, Organizational Skills, Interpersonal Skills, Client Service

Industry

Software Development

Description

Job Description ABOUT THIS JOB NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations. RESPONSIBILITIES Summarize data in tables, charts, and graphs Analyze and interpret sales data and consumer data Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations Review data for errors and inconsistencies Use internal tools and data sources Follow and fully owns Center of Excellence (COE) ways of the working process, manages Clients'/Client Business Partners’ (CBPs') expectations Interacts with client staff on routine issues Independently discusses analysis design to best answer client questions with CBP/client Discuss design and calculate the Quantified Business Opportunity Drive time/cost-effectiveness on the project Support meeting the COE objectives as a whole Inspire peers and co-workers Qualifications A LITTLE BIT ABOUT YOU Curiosity will bring you to understand where the market is moving and to provide business solutions based on the client's needs. Your chance to deliver high-quality client services at all the time is here, working together with our client business partners, while your communication skills will help you to adapt to the multi-diverse working culture. Bachelor’s Degree from reputable universities Fresh graduate or with up to 1 year of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/market analyst, etc.) Strong business and financial acumen (including business environment and client) with excellent analytical skills Understanding of growth and brand strategy Strong communication skills & presentation skills, able to interpret numbers or data through storytelling techniques Ability to work independently and comfortable working in a digitally enabled environment Strong Organizational & interpersonal skills Good client service skills and ability to communicate and write effectively in English Knowledge of Microsoft Office Retail data experience is a plus Basic knowledge in statistics would be an added advantage Additional Information Candidates must be physically located within job country and must be a Country/Region Resident Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

Responsibilities include independently setting up and executing projects by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. The role involves summarizing data, delivering final reports with recommendations, reviewing data for errors, and interacting with clients on routine issues.