Executive, Customer Support at NielsenIQ

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Servicing, Support Resolution, Digital Support, Client Communication, Knowledge Management, Data Mining, Microsoft Dynamics, KPI Analysis, Process Optimization, Time Management, Organization, Stakeholder Connection, Analytical Skills, Communication Skills, Presentation Skills, Interpersonal Skills

Industry

Software Development

Description

Job Description NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations. Responsibilities Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders Provide clear and accurate responses as well as market expertise to stakeholders Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards Qualifications Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. Bachelor Degree from all backgrounds Fresh graduate or with up to 1 year of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.) A candidate who is intrigued about working in the leading global information and measurement company Proficient in Microsoft Office applications Good communication and visualization skills – interested in storytelling techniques Business English knowledge, both verbal and written Additional Asian language skills is an advantage Ability to work independently and in a team within a virtual environment Open for change, integrity & client centric mindset Knowledge of the Consumer-Packaged Goods (CPG) industry Knowledge of research techniques and methodologies would be an advantage. Excellent analytical skills Excellent communication skills and presentation skills An ability to work independently and in a team. Good interpersonal skills are a must. Fluent in spoken and written English. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

This role focuses on building positive customer experiences by providing outstanding, customer-centric support and timely resolution of concerns via the online platform, working closely with global service centers. Responsibilities include driving customer loyalty, managing client communications regarding product enhancements, building local knowledge articles, and achieving competency in proprietary data platforms.