SEE YOURSELF IN THE TEAM

The Chief Operations Office (COO) supports the CBA Group in achieving business imperatives through the delivery of effective, efficient and continually improving operational processes. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on customer experience.
The Customer Data Domain powers the Group with high performance APIs and cloud data mastery solutions to deliver timely customer data to all channels and systems, ensuring our customers see complete views of their individual and entity data when interfacing with the Group.
Our work is aimed at collating information about all our customers into one infrastructure, providing a single view of customer for all users, whether front-line or analytical, and managing quality from the point of capture from the customer. We design and implement processes to maintain and improve the integrity and richness of our customer data over time and through the customer life-cycle.
We care about the identity of customers, the privacy and accuracy of their information, their rights and responsibilities in relation to Bank products and their relationships to each other. By leveraging customer information, we enable our staff to know and remember our customers, in order to give the best possible experience and provide what they want and need reliably.

WHAT SKILLS YOU WILL HAVE:

• A background in delivering large complex change within CBA
• Knowledge and experience of financial crime compliance processes and obligations.
• Knowledge of customer data and how it is utilised to support FC processes and intelligence.
• Proven delivery leader.
• Strong analytical skills and commercial acumen
• Experience in an Agile environment is desirable.

• Establish the customer data & FC enablement program as a delivery stream of ICDD within the wider AML reforms program.
• Build a dedicated team that will support you in your coordination and program delivery accountabilities.
• Establish Group relationships with key business stakeholders (IB&M, RBS, Digital, BB, Ops) to support the delivery within their own domain and provide quick decision making direction.
• Provide leadership and direction related to key delivery risk and issues, ensuring blockers are quickly identified and removed.
• Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions, and decisions we expect from our people.