Executive, Digital Transformation - Operations at AirAsia

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Project Management, Customer Service, Stakeholder Management, Data Analysis, Documentation, Financial Management, Contract Management, Communication Skills, Negotiation Skills, Process Management, Problem Solving, Team Collaboration, Adaptability, Technical Service, Reliability

Industry

Airlines and Aviation

Description

Job Description Responsibility Implement Business Strategy: Assist in the tactical implementation of strategies and initiatives aligned with established business goals and revenue targets. Process & Reporting Management: Contribute to developing and maintaining efficient operational procedures and reports to ensure reliability and compliance. Financial & Contract Support: Help track financial records and manage contract processes in collaboration with the Finance Team and legal requirements. Coordination: Support the administration of all solution-related activities across relevant group entities (Capital A and AirAsia). Primary Contact & Support: Serve as a key point of contact for customers, handling inquiries, managing onboarding, and providing ongoing support to ensure high satisfaction. Customer Health & Feedback: Monitor the solution's health, proactively escalate issues, and conduct regular check-ins to gather insights and feedback for continuous improvement. Documentation: Assist in creating and maintaining customer-facing documentation (user guides, FAQs) and training materials. Internal Advocate: Act as the voice of the customer within internal teams (Product, Engineering, Operations) to ensure customer needs drive development and issue resolution. Product Liaison: Work closely with the Product Development team to support timely product enhancements and ensure seamless integration within the broader digital ecosystem. Market Expansion: Collaborate with Commercial teams to support market expansion efforts, focusing on customer acquisition and success metrics. Stakeholder Management: Develop strong relationships with internal stakeholders to facilitate objective achievement and a unified customer experience. Data Insights: Conduct regular data analysis to identify trends and key drivers impacting the business and customer outcomes. Performance Reporting: Support the preparation of accurate reports on the solution's performance, tracking against established KPIs and customer success indicators. Role Responsibility Strengthen the Asia Digital Engineering brand image and customer advocacy Promote Asia Digital Engineering’s culture and values within the organisation and externally Act as the voice of Digital & Innovation Services Be diligent, ensure completeness, accuracy and timely delivery of actions Strive for excellence in the execution of responsibilities and duties Qualifications Possess a recognised Bachelor's Degree in the engineering field 3-5 years of working experience in the Engineering Department Experience in Technical Service/ Reliability would be an advantage Strong analytical skills and comfortable working with data for performance insights. Proficiency in creating and maintaining processes, documentation, and reports. Good negotiation, commercial thinking, and stakeholder management skills Able to prioritise, focus, persevere, manage time well and aim to deliver from start to finish (good project management skills) Detail-oriented, creative, analytical and good with numbers and analysis tools (MS-Excel /Google Sheet) Have integrity, be ethical, respectful and service-minded; able to collaborate with others from different cultures with different values, excellent in providing customer service Confident, self-initiator, great coordinator and able to adapt to changes Able to network with others, be a team player, curious and strive for learning & self-development Excellent verbal and written communication skills in English and Bahasa AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"

Responsibilities

The role involves assisting in the tactical implementation of business strategies and managing operational procedures and reports. Additionally, it includes serving as a key point of contact for customers and supporting product development and market expansion efforts.