Executive Director - Asia Cash Operations at JPMC Candidate Experience page

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Operations, Treasury Services, Multi-site Leadership, Risk Management, Operational Resilience, Process Automation, Executive Governance, Budget Management, Capacity Planning, Stakeholder Management, Audit Readiness, Change Delivery, Performance Management, Financial Acumen, Strategic Planning, People Leadership

Industry

Financial Services

Description

Step into a high-impact leadership role shaping how cash operations are delivered across Asia. You will lead a multi-site organization spanning Mumbai, Bengaluru, and Manila, with accountability for performance, controls, resilience, and transformation. You will partner closely with senior stakeholders across operations, technology, risk, compliance, human resources, and finance to deliver safe, consistent outcomes at scale. Your work will accelerate automation, simplify processes, and strengthen operational discipline. Role overview As an Asia Cash Operations Global Corporate Centre Lead in Payments Operations (Asia Cash Operations), you will own the strategy, operating model, governance, resilience, controls, transformation delivery, talent pipeline, and budget across our corporate centers in India and the Philippines supporting Asia cash operations. You will represent these centers in regional leadership forums and drive consistent execution aligned to payments operations priorities and standards. We are looking for a leader who can balance client outcomes, risk and controls, cost discipline, and change delivery—while building a high-performing, inclusive team. Travel between sites within the region is expected as business needs require. Job responsibilities * Lead end-to-end cash operations delivery across Mumbai, Bengaluru, and Manila, setting objectives, managing escalations, and ensuring service quality * Set the multi-site operating rhythm, performance standards, and governance cadence, with clear ownership and decision discipline * Strengthen the controls environment across all sites, including policy adherence, evidence standards, and audit readiness * Own first-line risk and issue management, including identification, escalation, root-cause analysis, and sustainable closure of corrective actions * Drive operational resilience and business continuity planning, including scenario testing, recovery procedures, and crisis response coordination * Partner with technology and change teams to deliver process simplification, standardization, and automation that reduces manual touchpoints * Align priorities and manage dependencies across operations, technology, risk and controls, compliance, human resources, and finance * Optimize the location strategy by identifying opportunities to hub or de-hub work while maintaining resilient coverage * Define capacity planning and workforce strategy across sites, including hiring plans, succession planning, and critical role coverage * Own budgeting, forecasting, and cost management, delivering productivity improvements without compromising controls or client outcomes * Represent the corporate centers in regional leadership forums, communicating performance, risks, trade-offs, and delivery plans clearly Required qualifications, capabilities, and skills * Bachelor’s degree and 15 years of experience in cash or treasury services operations * Demonstrated senior leadership accountability for multi-site operations and senior leadership teams * Proven experience leading service delivery organizations with strong controls, risk management, and regulatory readiness expectations * Demonstrated experience running executive governance routines, performance management, and operational reporting at scale * Demonstrated audit readiness discipline, including evidence management, controls ownership, and issue remediation * Proven experience delivering transformation outcomes, including process redesign, automation enablement, and benefits tracking * Demonstrated people leadership at scale, including building leadership benches, succession planning, and managing performance through change * Proven ability to influence across a matrix environment with technology, risk and controls, compliance, human resources, and finance stakeholders * Strong executive communication skills, including structured updates, decision documentation, and effective escalation * Demonstrated financial acumen to own budgets, forecast demand, and manage cost promoters transparently while maintaining control standards Preferred qualifications, capabilities, and skills * Advanced degree in business, finance, operations, technology, or a related discipline * Formal certification in Lean Six Sigma, operational excellence, or a comparable process improvement methodology * Experience supporting internal audit activities, regulatory exams, and enterprise operational resilience programs * Experience driving automation using artificial intelligence and advanced analytics in operations environments * Exposure to payments operations domains such as financial messaging processing, investigations, and sanctions screening * Experience leading multi-country corporate center operating models and cross-site standardization initiatives * Demonstrated experience building inclusive, high-engagement teams across cultures and locations JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

Lead end-to-end cash operations across Mumbai, Bengaluru, and Manila, focusing on performance, controls, and operational resilience. Drive transformation through process simplification and automation while managing budgets and talent pipelines across corporate centers.